Bringing 12-plus years of experience to his new role, Adam Nicholson will monitor implementation strategy, and establish policies and procedures for the fintech provider
Austin, Texas-based FirstClose has appointed Adam Nicholson as its new director of professional services, tasked with leading the company’s implementation operations, including project delivery, process optimization, and cross-functional coordination to enhance the customer experience.
Nicholson will oversee implementation strategy, guide project scopes and timelines, establish policies and standard operating procedures, and collaborate with executive leadership to ensure delivery frameworks align with organizational objectives. He will also support the refinement of onboarding practices and client-driven product enhancements to strengthen adoption and long-term value for lenders.
Tedd Smith, Co-Founder and CEO, FirstClose
“Adam brings a deep background in professional services leadership across mortgage and financial technology,” said Tedd Smith, co-founder and CEO of FirstClose. “His ability to build strong teams, streamline processes, and deliver measurable results will help us further accelerate implementation efficiency and reinforce the value lenders experience when partnering with FirstClose.”
Nicholson has more than 12 years of experience directing implementation, customer success, and professional services teams within the fintech sector. He most recently served as an enterprise client success manager at Blend.
He previously held director-level roles at Polly and SimpleNexus, where he led implementation groups, established onboarding processes, reduced delivery timelines, and collaborated with product and engineering teams to support customer-driven improvements.
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Earlier in his career, Nicholson spent six years in software implementation leadership roles at Accenture, working in mortgage technology, regulatory compliance, and system integration.
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