Target your goal. Take a moment to identify what you want from an interaction with a co-worker or manager. Our desire to please others can get in the way of what we really need. Think about your own objectives and constraints before agreeing to requests for help.
Be specific. The fewer mixed messages you send to people, the more likely you’ll get what you want from them. For example, instead of saying something like, “I need that sometime today, if possible,” specify when you need something from a colleague.
Ask for more information. You need information to make good decisions for yourself. If you think a boss is making an unreasonable request, ask for clarification. That way you can understand the request more fully, and you’ll have the confidence to say “yes” or “no.”
Take ownership of your message. Use “I” phrases instead of trying to pawn off responsibility. Say, for example, “I need that report on my desk by the end of the day,” instead of “They want the report today.”
Say “no” when necessary. In an attempt to seem cooperative or nice, many of us don’t know how to say “no.” When you need to turn down a request, provide a short reason why you can’t do it. Don’t be overly apologetic — just be firm and polite. Warren Buffett said, “The difference between successful people and really successful people is that really successful people say no to almost everything.”
Watch your emotions. Try not to get angry or show frustration. Conflict can be uncomfortable. If you are too emotional, delay if possible. Remain calm and breathe slowly. Keep your voice steady and strong.
Use assertive body language. Studies show that body language is just as important, if not more, than actual words. Maintain eye contact and use expressions and gestures wisely. Keep an upright posture, leaning forward. Don’t cross your arms or legs.
Start small. Develop your assertive skills in low-risk situations by practicing with people with whom you are close and trust. Solicit their feedback and evaluate yourself and then adjust your approach. With regular practice, you will become more comfortable and natural and less threatening.
The new grad in the first story could have used this advice — for this job or finding her next one.
Mackay’s Moral: Standing up for yourself isn’t about changing the other person. It’s about honoring your self-worth.
