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Capacity states that these funds will be allocated to support new team members, enhance product capabilities, and optimization of Capacity's support automation platform.
“The future of work is here. Companies are demanding better technology to keep their workforce connected,” said David Karandish, founder and CEO. “Support automation is the next big thing in helping businesses do their best work and we are building an AI-powered platform to meet the needs of our customers and their end-users in this modern environment.”
In tandem with Capacity's 124% ARR growth year over year, the helpdesk automation market is projected to exceed more than $17 billion by 2024. As businesses continue to invest in the tools and technologies needed to help people do their best work in the modern era, Capacity believes its company is well-positioned to empower teams to work productively and cohesively regardless of location.