Visio Expands Leadership Team With New Chief Operating Officer

Visio Financial Services Inc. has appointed Michele Kryczkowski as its new chief operating officer, where she will lead multi-state operations, loan fulfillment, and customer experience initiatives.

With more than 20 years of experience in mortgage operations, technology integration, and strategic leadership, Kryczkowski previously led end-to-end mortgage operations across multiple channels at Citibank, where she drove a 70% decrease in loan costs, and delivered annual operational efficiency gains exceeding 15%. She also held senior leadership positions at Planet Home Lending, First Guaranty Mortgage Corporation, Pacific Union Financial, and MetLife Home Loans.

“Michele is a highly strategic and successful operations leader,” said Jenny Coupland, CEO of Visio Lending. “Her expertise in scaling lending platforms, optimizing customer and partner experiences, and building strong, data-driven teams will be invaluable as Visio enters its next phase of national expansion.”

Kryczkowski’s appointment reflects Visio’s commitment to leadership excellence and sustainable growth, following a record year of originations, securitizations, and REIT performance in 2024. The company is projected to increase loan originations by 20% year-over-year.

“It’s an honor to join a team that has transformed the investor lending and DSCR loan space over the past 13 years,” said Kryczkowski. “I look forward to helping scale Visio’s impact on the industry and enhancing the standard of excellence they provide to real estate investors and partners.”

Founded in 2012 and headquartered in Austin, Texas, Visio Lending has originated more than $4.2 billion in rental property loans.