Zillow has introduced a new messaging function within its app, a feature that will allow buyers and their co-shopper the ability to chat, share listings, and stay organized throughout the journey to homeownership.
Through Zillow's new messaging feature, every listing conversation stays organized in a single thread, reducing app-hopping and missed messages that can slow a buyer's momentum.
"This new messaging product brings the collaboration that already happens across text messages directly into Zillow," said David Beitel, chief technology officer at Zillow. "It's another step toward making the home journey simpler and more connected. We're continuing to bring more of the experience onto Zillow, so buyers can move from browsing to closing with less friction and more confidence."
More than 60% of the nation’s homebuyers co-shop, and most of them purchase and share ownership of a home with at least one other person.
In the Zillow app, buyers simply open their inbox and invite a partner, roommate or friend to join their search and chat.
These new features on the Zillow app were designed to help buyers and renters move faster and more confidently, from organizing conversations to getting pre-approved, visualizing spaces, and tracking closing tasks.
As part of its Fall Product Launch, Zillow is introducing several new updates:
- Virtual Staging: Available on Zillow Showcase listings, this AI-powered tool restyles empty rooms so shoppers can visualize the space in different design styles, such as modern or Scandinavian.
- Zillow Home Loans verified pre-approval: Verified pre-approval helps buyers get mortgage-ready faster through a guided digital flow that securely verifies information.
- Closing dashboard: Built with Spruce, the closing dashboard lets buyers track tasks related to title and escrow services during closing — all in one secure, connected view.
- Rentals AI Assist (powered by EliseAI): This gives renters instant, around-the-clock responses to questions about properties, tours and availability.
Earlier this month, Zillow announced that its real estate search functionality is now available in ChatGPT, providing a new path to homeownership on one of the world's most widely used AI platforms. Users now have the ability to ask ChatGPT the same questions they would ask in searching for homes, such as:
- What can I afford nearby?
- Show me homes with a big backyard
- What's renting in Seattle right now?
The Zillow app in ChatGPT delivers listings, complete with photos, maps and pricing, and guides you seamlessly back into Zillow to schedule a tour, connect with an agent or explore financing.
