StreetLinks Lender Solutions announced the August 2013 launch of its AppraiserPlus program. AppraiserPlus enhances the professional partnership between StreetLinks and appraisers by removing the traditional hurdles of micromanagement and post-completion appraiser payment cycles. StreetLinks’ lender partners will continue to benefit from exemplary quality and service levels, with the assurance that they will never be responsible for an AMC’s failure to pay the appraiser.
“I have said many times that we want to make a positive impact on our industry and to continuously make it better than it was when we entered. AppraiserPlus is consistent with that goal by providing measurable benefits to appraisers and lenders through real partnerships – not traditional vendor micromanagement,” said StreetLinks President Tom Hurst. “This program allows appraisers to focus on running their businesses and brings back the days of 'COD' style payment. This announcement is a year in the making and as an original founder of StreetLinks, this is the most exciting announcement of my career.”
For years, traditional AMCs have put all appraisers into a single bucket and micromanaged every aspect of the process, resulting in real or perceived nuisance calls, texts and emails that interfere with the appraiser’s productivity. While StreetLinks has never set appraisers’ fees and has remained loyal to exceptional appraisers, the company also approached each order with a standardized follow-up process. AppraiserPlus changes that trend by restoring the days when appraisers were trusted to run their businesses and provide great service and quality reports, in addition to receiving the majority of their payments at the inspection versus weeks or months later.
AppraiserPlus will limit or remove calls, text messages and emails to participating appraisers during the appraisal fulfillment process, thus allowing appraisers to spend their time inspecting properties, compiling data and writing appraisal reports. Appraisers will have the opportunity to remove nearly all follow-up questions, revisions and stipulations by completing a StreetLinks QX review prior to report delivery. Additionally, AppraiserPlus will generate ACH payments to appraisers the same day the property is inspected.
Appraisers accepted into the program agree to consistent and fair service metrics and quality control requirements. Hurst noted that this will also ensure lenders that the best, most qualified appraiser will be handling each report.