has appointed Sean McEvoy as its Chief Customer Officer. As a member of the senior leadership team, McEvoy will be responsible for the firm’s customer leadership, implementation and support functions. He has an extensive background in building world-class customer success organizations at FileNET, IBM, Quest and Dell, and will report to Cloudvirga Chief Executive Officer Michael Schreck.
McEvoy joins Cloudvirga on the heels of the company’s recent addition of five top-30 lender customers to its digital mortgage platform. He brings a global skill set and a track record of success from roles that include vice president of global services and customer support for Dell Technologies. While there, McEvoy led a team of more than 900 global customer success, support and professional service engineers and contributed to hundreds of millions of dollars in software services and maintenance/renewals business growth.
“Delighting our leading lending customers, which include five of the top eight non-bank originators, is core to Cloudvirga’s mission in 2018,” said Schreck. “We are bulking up our customer success organization to support a growing client base that produced over $100 billion in mortgages in 2017 and employs thousands of loan officers. Sean is a proven leader who can scale enterprise-class organizations to help ensure their success.”
McEvoy’s other career accomplishments include establishing a $200 million renewal sales channel as a business unit executive for IBM; overseeing six acquisitions and launching offshore delivery centers as vice president of support services for Quest Software (acquired by Dell in 2012); and serving as Global Director of Technical Consultancy Services while Vice President of Technical Operations for FileNET (acquired by IBM in 2006).
“As a software-as-a-service provider, Cloudvirga's long-term success hinges on our ability to help customers meet their desired outcomes,” said McEvoy. “I look forward to helping Cloudvirga deliver on this mission.”