has gone live on LoanServ Account Connect, the borrower self-service solution from Sagent Lending Technologies
. With LoanServ Account Connect, Colonial Savings will reduce call volumes related to simple inquiries about payments, taxes and other borrower questions. LoanServ Account Connect provides Colonial Savings with a solution that will empower its mortgage and credit line borrowers with always available, real-time access to their loan information through any device.
Borrowers can easily access their loan details online while being assured that the information they share on LoanServ Account Connect is kept secure and confidential. LoanServ Account Connect is easy-to-navigate and intuitive with context-sensitive guides that help borrowers complete such actions as viewing statements, changing addresses, paying amounts owed, reviewing explanations of escrow changes, and more. LoanServ Account Connect even supports a co-browsing function for borrowers who need customer service assistance.
“I am truly energized about the amount of possibilities here,” says Tim Neer, Senior Vice President/Director Loan Servicing, Colonial Savings. “LoanServ Account Connect is going to be a huge game changer for us and we are getting great feedback from our internal stakeholders.”
Bret Leech, Chief Executive Officer of Sagent Lending Technologies, said, “Colonial Savings has a long and successful history of building relationships in the communities they serve. We are pleased to partner with Colonial Savings to deliver an outstanding borrower experience with LoanServ Account Connect.”