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Rocket Mortgage, a subsidiary of Rocket Companies was named number one in the nation for client satisfaction in primary mortgage origination by J.D. Power, for the 11th consecutive year. The selection was based solely on client feedback collected by an independent research firm, according to a press release.
Rocket Mortgage secured best-in-class for overall satisfaction, application and approval, loan offering, loan closing and communication, according to the release. J.D. Power also reported that 92% of clients surveyed said Rocket Mortgage team members completely explained the application and approval process. Additionally, 94% of Rocket Mortgage clients surveyed said the application-related documents were easy to understand.
Customer retention also looks to be high as 80% of the clients surveyed said they will definitely consider the company for their next home purchase. That percentage breaks the industry average of 71% of clients saying they will definitely consider their originating lender for their next home purchase.
"At Rocket Mortgage, one of our ISMs – the core philosophies which define our culture and guide our decision making – is 'Every Client. Every time. No Exceptions. No Excuses.' J.D. Power's recognition is further confirmation we are consistently meeting our clients' needs and living up to this ISM," said Jay Farner, CEO of Rocket Mortgage. "This accolade comes after we experienced record-breaking loan volume in the first 2 quarters of 2020. Results like this can only be achieved with the combination of world-class technology and the absolute passion and pride of our team members."