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Open Mortgage hired Lucas Allen to the new role of senior vice president of Forward Operations. In his new role, Lucas will oversee the mortgage production process for all forward loans, including managing the appraisal, disclosures, processing, underwriting, and closing and funding teams. 
"Lucas joins our leadership team at a pivotal time amidst the momentum of incredible growth for Open Mortgage," said Scott Gordon, founder and CEO of Open Mortgage. "Lucas’s expertise in problem-solving and empowering team members will be instrumental in ensuring continued efficiency for our customers and supporting positive company performance."
Allen will be responsible for overseeing the forward operations department to meet or exceed service level expectations for internal and external customers, according to a press release. He will also be responsible for coaching and developing leaders to ensure realistic succession options exist for key positions. Additionally, he will monitor workflow and assess performance to develop processes and optimize technology, leading organizational change initiatives with relevant stakeholders to secure adoption and successful implementation.
As a member of the senior leadership team, Allen will contribute to the setting of strategic direction and objectives for the company and ensure compliance with associated laws, regulations, and company policies and standards, according to the release.
Prior to joining Open Mortgage, Allen most recently served as vice president and community operations director at Movement Mortgage where he managed operations for underwriting, processing, and closing for the southeast sales region. Allen has also held management and senior management positions at Sutherland Global Services, Accenture, and Goldman Sachs’ Senderra.
