Flagstar Bank Names New Head Of Servicing

Campbell brings more than 30 years of experience in the financial services industry with a focus on customer experience, employee development, process improvement, automation, and change management to Flagstar.

Campbell was most recently head of servicing and post-closing at Caliber Home Loans, Inc. He has a track record of working with his origination partners in all four lending channels—retail, wholesale, correspondent, and direct-to-consumer. Other industry experience includes serving as director and head of asset management for the residential mortgage-backed securities group at Deutsche Bank and as a director at Credit Suisse, where he had oversight of the residential mortgage-backed securities servicing portfolios.

“Servicing is an important and growing business at Flagstar—it’s also a business where the customer experience is paramount,” said Lee Smith, president of Mortgage at Flagstar.