“Loan officers like the money upfront,” said Ronald Gapp, founding partner of the law firm, Brody Gapp LLP.
A signing bonus can land in an originator’s account before they’ve closed a single loan at their new shop. But that framing is where many loan officers get into trouble.
Tim Davis, chief growth officer at Canopy Mortgage, said he has seen originators join his company only months after accepting a sign-on bonus elsewhere, “realizing that they, in their own words, were ‘duped,’” he said.
But, that’s not necessarily due to clawback policies. In most cases, Davis said, originators will complain about sudden changes in rates or the company’s margin.
“They showed me one rate sheet, and I took the money,” Davis said, recounting what one loan officer told him. “Next thing, mysteriously, overnight, my rates went up,”
By the time remorse sinks in, those originators have already moved their team, their clients, and their referral relationships to the new lender. They committed to multi-year agreements carrying repayment obligations and other penalties if they leave early.
Michael Brennan, president of sales at Nationwide Mortgage Bankers, has also been approached by originators who felt trapped in their contracts with other lenders. But that’s not necessarily due to clawback policies. More often, he said, originators will complain about control over margin.
They’d tell him that the rates and pricing they were promised during the honeymoon period had changed shortly after signing the agreement. “Unfortunately, that is a common thing,” Brennan said. “A lot of people we talk to say … ‘Three, four months later, my rates are substantially higher.’”
Lender-side Economics
Brennan believes the structure of large retail mortgage banking helps explain why aggressive recruiting economics persist, even in a market with compressed margins.
Large retail platforms are expensive to maintain with layers of leadership, operational infrastructure, marketing systems, compliance support, technology, processing, and back-office staff. That machinery can be valuable for loan officers, but lenders have to be able to feed with production.