Homepoint's servicing will now be handled by ServiceMac, LLC, thanks to a recent agreement between the two companies.
With this arrangement, Homepoint’s servicing associates will have the opportunity to join the ServiceMac team and provide Homepoint’s customers and broker partners with the same service they are accustomed to from the same team that serves them today.
This continuity is especially important as customers exit agency-supported forbearance programs, according to the companies. Additionally, customers will continue to see the Homepoint brand on all communications, supporting a seamless transition.
“Identifying a provider who would care for and provide continuity to both our customers and our servicing associates was a key driver in our selection process,” said Willie Newman, president and CEO of Homepoint.
Outsourcing servicing will enable Homepoint to redeploy resources to support growth in Homepoint’s originations channels, including expanding product offerings and enhancing the broker partner experience. In addition, ServiceMac will continue to enable support of Homepoint's broker-driven customer retention efforts, keeping them connected through its Customer For Life program.
“By shifting more of our focus to wholesale, we can better support the growth of our partners and the overall wholesale channel as we transition into a purchase market,” said Phil Shoemaker, president of originations at Homepoint.
ServiceMac is expected to begin servicing loans on behalf of Homepoint in the second quarter of 2022.
