LoanCare has appointed Amy Jones chief information officer, placing the longtime technology executive in charge of the national subservicer’s digital strategy and expanding use of artificial intelligence.
Jones will oversee technology investments intended to improve operational efficiency, manage compliance risk, and enhance the borrower experience, the company announced. Her responsibilities include guiding LoanCare’s development, and deployment of AI-enabled servicing tools.
Jones brings more than 20 years of experience leading technology and digital transformation initiatives across mortgage lending, financial services and health care. She spent more than 15 years at Wells Fargo, including five years as a technology executive supporting the bank’s home-lending servicing operation.
Most recently, Jones served as vice president of customer technology and experience at Wellmark Blue Cross and Blue Shield.
“Amy brings a wealth of knowledge to LoanCare at a time when technology and AI are dramatically changing how superior experiences are delivered to both our clients and their customers,” LoanCare President Dave Worrall said.
Worrall said Jones has experience applying emerging technology and translating corporate priorities into outcomes for customers and business clients.
“The real promise isn’t the technology itself — it’s how we use it to solve meaningful problems, simplify the complexities in servicing, and create exceptional experiences for our clients and their customers,” Jones said.
Jones joins LoanCare as the company builds out technology designed to let lenders outsource servicing without surrendering the digital borrower relationship. In June, LoanCare launched CoreSync, a private-label platform that embeds servicing functions within a lender’s mobile application, online banking portal and branch systems.
The platform allows borrowers to make payments, manage HELOC transfers, access documents and request payoff quotes without leaving their financial institution’s digital environment. LoanCare said the first implementation was already operating with a large national lender when it announced the platform.
Jones will also be responsible for LoanCare’s technology strategy at a time when mortgage servicers face greater scrutiny over how AI is governed. Fannie Mae’s AI and machine-learning requirements, which took effect Aug. 6, require affected seller-servicers to maintain formal policies covering the development, implementation, oversight and ongoing use of the technology, including systems operated by vendors.
The CIO appointment is LoanCare’s second addition to its executive team in recent months. The company named former Mr. Cooper executive Ramie Word executive vice president of client relations in May.
LoanCare provides mortgage subservicing, special-loan servicing, private-label and retention-marketing services to banks, credit unions, independent mortgage companies and portfolio investors. The company is part of Fidelity National Financial.
