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Mobile Assist adds features and functionality with a real-time omnichannel device platform in hopes to help originators deliver superior service and guidance to their borrowers and referral partners in a secure, seamless, and collaborative experience, according to the company.
OpenClose’s Mobile Assist allows originators to generate product and pricing scenarios, run AUS, lock loans, view conditions, receive real-time notifications, communicate easily and have greater visibility into all aspects of the loan manufacturing process. Originators can invite borrowers into a secure environment at any stage of the application process; upload or photo capture documentation; eSign documents; automatically verify employment, income and assets; view progression of their loan; action loan conditions; and collaborate with staff and affinity partners to efficiently complete the transaction.
For lenders, OpenClose says that its Mobile Assist platform provides an environment where originators, borrowers, realtors, and other affinity partners can fully function and collaborate on a native Android, iPhone, or iPad device.
“With mobile devices being such an integral part of our culture today and the demand for in real-time experiences, OpenClose wanted to fundamentally shift the way people think about mortgage loan origination,” said Allen Pollack, vice president of Innovation at OpenClose. “Consumers demand the flexibility to engage on their time with the devices that are always by their side and have the opportunity to communicate not only with their lender but also with all parties critical to their transaction.”
OpenClose’s Mobile Assist interacts seamlessly with its LenderAssist LOS, DecisionAssist PPE, and ConsumerAssist POS. The company says this provides synchronization between the lender’s back-office staff, loan officers operating in the field, borrowers, and affinity partners.