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Servion Taps Sagent For Consumer-First Servicing Tech Stack

Navi Persaud
Nov 29, 2021

A 7-year deal between Servion Mortgage and Sagent will equip Servion with Sagent's tech stack for performing, non-performing, and consumer experience.

As Servion aims to deliver real-time automation and increased operational efficiency for their credit union partners, they’ll power scale servicing operations using Sagent’s consumer-first, enterprise-grade servicing platforms including LoanServ (system of record), Tempo (loss mitigation and default management), and CARE (consumer experience). These platforms enable Servion to offer a bank-on-your-phone experience to consumers so they can manage their entire homeownership lifecycle anytime, from any device.

“At Servion, we want to deliver a digital future to the credit unions we support, and to do this, we sought a servicing fintech provider who could empower our partners with a modern servicing tech stack to exceed the expectations of today’s digital-first borrowers,” said Brad Crandall, president and CEO at Servion.

Since 1987, Servion, a Minnesota-based credit union servicing organization, has grown steadily by serving the detailed needs of community financial institutions. Partnering with nearly 500 financial institutions nationwide, Servion provides credit unions and community banks with the tools to reach their true potential. The company also states that it provides the infrastructure credit unions need to power servicing for billions in mortgage and non-mortgage balances for their consumers.

“Credit unions and community banks understand the customer lifecycle better than anyone. They will use our core servicing, default management, and consumer platforms to deliver modern, digital simplicity to their teams and the consumers they serve,” said Dan Sogorka, CEO and president of Sagent.

Sagent powers America’s top bank and nonbank lenders to engage, care for, and retain millions of consumer borrowers with more than $1 trillion in outstanding loan balances.

Published
Nov 29, 2021
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