Not Just A Buzzword
Family, family, family. It’s a virtue — not an empty buzzword in this instance — that constantly comes through when talking with Fawaz or about him.
Observes his boss, Rocket Executive Vice President Austin Neimiec: “When you talk with Mike, he uses the word family all the time. He calls our partners (mortgage brokers) family, and he really views them as family.”
One partner, in particular, was quite vociferous about what Fawaz means to him.
“I never had a father. My mom was a single mom and she’s deceased. He (Fawaz) is always there and willing to listen and offer advice,” said VIP Mortgage’s Plocica. “He makes you feel like you’re the most important person in the room, even if there are 50 or 100 people in the room. He’s always saying, ‘You’re my brother. How can I help you?’”
Adds Lemon Brew Lending CEO Samir Dedhia: “We’re all family as he sees it. We’re all in it together. Regardless of whether you’re blood-related or not. We’re watching out for each other.”
It was extended family that brought Fawaz to the U.S. He landed in Detroit in March 1998 in the midst of a snowstorm. He was an 18-year-old with plans to pursue a bachelor’s degree at the University of Michigan’s Dearborn campus.
What was it like to enter a country so different from the one he knew?
Hallmarks of his Liberian youth included showering in and brushing his teeth with salt water. The “shower” was a small bucket, pinned to a wall. “It wasn’t even a bathroom,” Fawaz said, while describing his home in the west African country. “Someone would fill the bucket with water from the [Atlantic Ocean] because we didn’t have running water. I didn’t even know how toothpaste tasted until I moved here.”
“The first time I actually knew what hot water was, like to take a bath or a shower, was in the United States. That’s the first time I knew that this even existed,” Fawaz said.
Other observations of his adopted country included how the buildings looked, how the streets were organized — and that the lights worked.
“It was just an experience, man,” said Fawaz. “And I knew, right then, that I fell so in love with it.”
Excruciating Schedule
It’s a country Fawaz frequently crisscrosses. As he sees it, the travel is worthwhile — better than a Zoom call. Just like he keeps his parents close, he keeps in close contact with his clients.
He lives an excruciating travel schedule. He’s on the road about 90% of the year, visiting mortgage originators. Between April 2021 and April 2022, by Rocket’s count, he met nearly 250 in their offices, and that doesn’t include the many he met at conferences, says Rocket spokesman John Perich.
As COVID-19 vaccinations became available, making it possible to travel again, Niemiec recalled, Fawaz came into his office and said, “I gotta get out there and see our partners,” adding it was Fawaz’s idea — not his — that he travels as much as he does today.
Life on the road with Fawaz is no vacation, says Behrns, who’s ridden shotgun with him during his many calls on brokers.
“We spend about an hour with each partner,” he said. “We usually don’t eat lunch. At the end of the day, we recap what happened. We’re game planning by 7:15 the following morning and after eating breakfast, we’re back on the road by 8 or 8:30 a.m. and our first meeting is usually by 9. We’re constantly working.”
Both Niemiec and Behrns says Fawaz keeps the same schedule on the road that he does in the office.
“He’s up at 3:30 a.m. running meetings from his hotel room in California,” Niemiec said. “If you travel with him, it’s nonstop. He loves it, by the way. He genuinely loves meeting, talking and breaking bread with partners. It’s not just a job to him. It’s really a passion of his.”
The inspiration for these hours came from his dad.
“He always said if you want to be successful, don’t let the sun beat you in the morning,” Fawaz said. “It’s always been with me.”
And it appears, all of the travel is having an impact.
“I’ve had countless partners (mortgage originators) reach out and say, hey, I’ve been reluctant to sign up with you over the years, or reluctant to leave the lender I’m working with, but, my goodness, after meeting Mike, he embodies your culture, who you are, and, my goodness, the passion he has is the reason I came over to your platform,” said Niemiec.
“A lot of them say the same things: He treated me like I was family. He was very vulnerable. He was genuine. And that’s who he is, and partners feel it,” he added.
Rocket, of course, is a sizable company with lots of talented executives but Fawaz had something unique, something that made him the perfect candidate for his current role.
“There are two reasons we chose Mike,” Neimiec said. “One is something you can’t coach, you can’t teach, and you can’t train – it’s heart. He has the biggest heart out of anyone I’ve ever worked with. There are a lot of ways you can define heart. It’s his genuine care level for brokers and team members. He genuinely wants everybody to succeed and takes it personally to make sure they do.
“You can also define heart as work ethic. There’s no one I’ve ever met that works as hard as Mike Fawaz,” he added.