Andrea Zubiate
Customer Success Manager
Sagent Lending Technologies
Which sector of the baking and/or mortgage industry do you believe women make the most significant impact?
Throughout my career, I have worked in many different roles across the mortgage and banking industry, however something that was always consistent was the tangible difference women were making in pushing the industry forward — no matter their position. When women are provided with inclusive spaces for growth, there is nothing that they cannot do.
I work with many women across Team Sagent who each bring unique and innovative ideas and perspectives that are helping us on our mission to overhaul America’s mortgage servicing ecosystem. Without the perspective and skills of each and every woman in the mortgage and banking industry, we would not be where we are today.
How do you define leadership and how has your leadership style evolved over the years?
Leadership is a collective force and something that is at its best when trust is built and growth is fostered. I come from a diverse background in mortgage servicing — having worked as a Help Desk Supervisor, Senior Client Relationship Manager, and Account Manager. Each one of these experiences taught me something and made me into a leader who is able to communicate across teams and think outside the box.
Today, I am Manager of Customer Success Management at Sagent, a team I built from the ground up. In this role, I not only lead Sagent’s Partner Success Team, but facilitate long-lasting relationships and forge success for Sagent customers and partners.
In everything I do, I prioritize being a reliable and respectful partner for growth. With a proactive and collaborative approach to leadership, I foster next-generation collaboration and push the industry forward.
What unique challenges have you faced as a woman in this industry, and how did you overcome them?
While women continue to be underrepresented in the mortgage servicing and technology industry, I am proud of the path I’ve paved in my more than twenty years of experience, not only for myself but also for the women following in my footsteps. I have made it my mission to uplift the women around me and foster the next generation of great female leaders in mortgage and banking.
It is an honor to mentor the great female talent we have at Team Sagent and across the broader mortgage ecosystem, and to share my experiences in career development and navigating industry challenges.
I make it a priority to actively nurture inclusive spaces for growth to enable the women around me to recognize their potential and flourish.