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Maintaining (and Keeping!) Steady Customer Relations is Key to the Growth of Your Business

NationalMortgageProfessional.com
Jan 22, 2013

Everyone wants their business to thrive, am I right? Although that answer is a no-brainer, getting to the point of having a successful business with repeat clients can be a challenge. Here are some simple strategies to get to that point: ►Even if a potential client does not sign on with you for whatever reason (and there are hundreds of reasons why), if they have a good rapport with you and feel comfortable with you, then they may send other clients your way who will commit thanks to this recommendation. For example, there was a young man who approached you about possibly getting a loan. Although the young man was unable to qualify at that time, he kept referring his friends to you. As a result, of the eight friends he sent you, six were successful sales. One customer even purchased two homes during one year … success! ►Believe in what you are selling. Clients will sense your confidence and belief in your product and there is greater chance that they will potentially purchase from you repeatedly. A good question to ask yourself is, “How will this be of better use for my clients?” Find out the ins and outs of your products. If there are any glitches, be sure to address them before you introduce it to the public. It may have great potential, but discovering even the slightest problems can scare off clients from doing repeat business with you simply because you didn’t do enough investigating. Which brings me to my next point … ►Research, research, research! Know everything about your product. Once you think you know it all, study it again. It’s amazing what you can pick up researching your product the second, third or even fourth time around. Don’t be afraid to add your own personal selling style to it, as long as you are honest with your clients. It is the same in business as it is with life: Honesty goes much further and your clients will respect you for that. ►Learn to be a leader (or at least think like one). Think of those who have left their mark in this world and model their integral business habits and ethics. Start tweaking these habits to your own style and personality. ►Always remember: It’s about quality, not quantity. What is the quality of your product? What is the quality of your selling skills? Of maintaining and keeping your clients? How many clients are you willing to deal with to give them the best customer service possible? Would it best suit you to handle just a few to start off with, and then build from there? When will you get to the point where you may need to hire more salespeople to help with your workload? What is your standard of excellence? ►Set goals and stick with them. Do you wish to personally sell $100,000 for the month? This may seem like a daunting task to any one of us, so start off with daily goals. Perhaps making 100 cold calls per day. This means in a normal eight-hour work day that comes down to only 12.5 calls per hour. Stick with this and you will get to that one client that much sooner who gives you the word you’ve been waiting for: YES! Perhaps there is a grand vacation you want to save up for, or a boat, motorcycle, house, etc. So ask yourself this very important question: What motivates me to be successful? And finally … ►Celebrate your achievements! Know that, at the end of the day, if you stick with your goals, you’re doing the best you are capable of doing. As in life, some days are better than others. The same pertains to achieving a successful business. Taking these simple steps will ensure that your business is going to be successful with the added bonus of having happy repeat clients! Medford, Ore.-based TagQuest is a full-service marketing firm created specifically for the ever-changing business world. TagQuest assists companies with their direct marketing, advertising and branding needs, and knows what it takes to generate quality customers and, most importantly, how to retain those customers for years to come. TagQuest brings forth a unique opportunity to utilize our experience and expertise in varying consumer sales and marketing environments. For more information, call (866) 376-5540 or visit Tagquest.com.
Published
Jan 22, 2013
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