RES.NET has announced that it will deliver an enhanced Agent Portal. Upgrades to the platform, which can be leveraged for any transaction type, will include the ability for agents to order title and closing services. RES.NET also developed its own e-signature technology, further promoting more expedient document sharing and completion. RES.NET will also add a live chat feature, improving the service provided by its in-house support team and maximizing the customer experience. All upgrades will be released Feb. 16.
“Whether agents are handling an REO, short sale or a traditional transaction, the Agent Portal lets them manage every aspect of their business,” said Todd Mobraten, COO and president of RES.NET. “Agents invite and create log-ins for customers, prospects and staff, including transaction coordinators and assistants, to ensure transparent communications among all parties involved. Agents can send instant messages, assign tasks and share and e-sign documents. By creating our own e-signature technology, RES.NET made it possible to provide this invaluable tool without increasing the cost of the platform or charging a per-document fee.”
These enhancements follow other recent upgrades to the Agent Portal that include an upgraded offer submission link tool and a redesigned dashboard, which allows agents to view their territories as well as geomaps their assignments based on location. Additionally, RES.NET’s Getting Started Widget helps new users fully leverage key components of the system. Through RES.NET’s mobile optimized website or via its mobile application, agents can manage any task from uploading photos and videos to creating marketing fliers to tracking their expenses. They also have access to the Online Agent University for continuing education and professional development.
Additionally, last November, RES.NET introduced a prelist functionality, which allows agents to tag properties to share with prospective buyers and investors before they are published on the MLS, allowing the transaction to begin much earlier than otherwise possible.