Skip to main content

United Wholesale Mortgage Introduces Proprietary CRM for Client Retention

NationalMortgageProfessional.com
Oct 12, 2017
After airing in numerous markets nationally, FindAMortgageBroker.com had in excess of 75,000 site visitors in the first 48 hours

United Wholesale Mortgage (UWM) has introduced its latest partnership tool, the Client Loyalty Manager, created to further support a mortgage broker’s ability to retain past clients.
 
“Client retention is a challenge for mortgage brokers, especially with many wholesale lenders having retail retention teams,” said Mat Ishbia, President and Chief Executive Officer of UWM. “Many wholesale lenders don’t support brokers when it comes to client retention. We not only support it, we want to make it easier, so we built Client Loyalty Manager. It’s a proactive way for our brokers to stay in front of their past clients, so they can continue to deliver the amazing service, products and pricing on all their borrowers’ future loans.”
 
The Client Loyalty Manager platform is built into UWM’s EASE loan origination system, and features an interactive dashboard that allows brokers to create customizable parameters and proactively stay in front of their clients. Brokers will receive notifications and pre-written e-mails to send to borrowers for situations that include: When rates change in their favor; when borrowers may be able to drop mortgage insurance (MI); birthdays; and loan anniversaries.
 
UWM has a history of equipping its brokers with exclusive tools to protect their loans, previously bringing to market its revolutionary “UConnect” and “Unite” programs. Through UConnect, UWM monitors borrowers’ mortgage credit pulls, connecting the respective broker with the borrower in the event he or she is in the market for a purchase or refinance. With the Unite program, UWM sends quarterly emails to borrowers that are filled with borrower-specific information pertaining to their home, current loan information and market trends, on the mortgage brokers’ behalf.
 
“Staying in touch with past clients is the best way for brokers to earn repeat and referral business,” said Ishbia. “Not all brokers have the financial or technological resources to build platforms like this. We are committed to being a true partner to them, as we want them to have their customers for life.”


 
Published
Oct 12, 2017
Rocket Mortgage Signs Brand Partnerships With 25 College Athletic Programs

Rocket Mortgage, announced its extended visibility and branding throughout college campuses with new and expanded multi-year partnerships.

Sales and Marketing
Sep 08, 2021
Flyhomes Designs The Antidote To Homebuyer’s Remorse

If buyers don’t love their home within the first year — for any reason — Flyhomes will list the home on their behalf and waive their commission.

Sales and Marketing
Aug 26, 2021
Should A Rebrand Be In Your Future?

Make sure you’re communicating who you are.

Sales and Marketing
Aug 05, 2021
Knock Provides Home Swap To Homeowners In Chicago

Fast-growing real estate technology company, Knock, is partnering with 10 local brokerage firms to bring the Home Swap to homeowners throughout the Chicago metropolitan area.

Sales and Marketing
Jul 30, 2021
Ruoff Mortgage Announces Multi-Year Partnership With NASCAR

NASCAR and Ruoff Mortgage, a residential mortgage company, announced a multi-year partnership that will designate the company as the “Official Mortgage Partner of NASCAR.”

Sales and Marketing
Jul 16, 2021
Eye, Eye Sir

When I widened my perspective, solutions seemed to fall into place.

C-Suite Strategies
Jun 19, 2021