TMS has introduced its new mobile application to provide a total homeownership experience to its customers.
TMS Happinest Mobile, the name of the SIME app, paves way for a new type of dynamic relationship between a homeowner and their servicer. Whichever way they connect, whether it’s online, by phone, or through messaging, the new mobile app allows members to directly get in touch with TMS on their schedule and in the way they prefer to be communicated with.
In version 1.0 of the app, members can access their account, see statements and transaction histories and pay their mortgage. Additionally, they can upload and submit documents for their loan directly from their mobile phone. TMS plans to roll out updates throughout the year, with version 2.0 and 3.0 adding new features.
“We have a vision that customers should be able to interact and communicate with us in all imaginable ways as it relates to homeownership, and this app is the centerpiece for that,” said TMS President Ali Vafai. “From this vision and foundation, we built an app that can meet our customers on their terms and equip them with the tools and resources they need for a happy homeownership experience.”
Through TMS Happinest Mobile, members can manage their alerts, follow their transactions, decide to go paperless, check their taxes, insurance and escrow information and much more. They can even easily opt into paying down more on their mortgage thanks to the app’s user-friendly design.
The upload feature on the app allows members to submit documents for servicing their loan straight from their mobile device, which includes documents for loss mitigation, proof of insurance and anything else. They can either take a picture of the document from their mobile device or select it from their files, making it easier than ever to connect with our expert team members.
“We want to set the new standard for how borrowers should be digitally communicated with for the life of their loan and make it a joyful experience well beyond the closing table,” said Vafai. “This latest tech installment comes on the heels of our total homeownership platform Happinest and proves to our members that we will stand by our promise to Grow Happiness through game-changing technology and outstanding customer service.”
