has named Patrick Hedges Senior Operations Manager, where he will lead a team that builds and maintains strong relationships with tax collection agencies to drive an understanding of their requirements and develops automated transfer methods for escrow tax amount and tax delinquency status.
Hedges comes to LERETA with more than 25 years of operational management expertise. He has spent his career developing best practices and innovative approaches to designing, implementing and executing successful business processes that deliver customer value, operational effectiveness and financial returns.
Most recently, Hedges led the business operations efforts for the 6,000-person Enterprise Shared Services (ESS) organization at Bank of America. While there, he introduced the Business Ops Hub, an online portal for information sharing and collaboration that provided a centralized data store and decision tool to organizational executives.
“Pat’s fine-tuned ability to develop and deliver resourceful business practices catered to the needs of a specific organization will translate into focused progress toward our strategic goals,” said John Walsh, Chief Executive Officer of LERETA. “We are excited to welcome him and look forward to driving performance and process improvement together as LERETA continues to grow.”
Prior to joining LERETA and Bank of America, Hedges had leadership positions focused on risk management and operational excellence at numerous organizations, including Countrywide Financial, Balboa Insurance Group, On Assignment and Pinkerton’s Inc.