has introduced its revamped portal, The Hub, which will provide a central location for partners to submit and manage their pipeline. The Hub allows REMN’s customers to initiate live chats with helpdesk experts, request locks and extensions, organize multiple submissions, track the status of loans, and perform other tasks critical to the success of the broker and emerging banker channels.
“The Hub was created from the ground up to align with our core mission that we consistently need to earn our customer’s next loan,” said Julie McCall, REMN’s vice president of operations. “Our team has worked tirelessly to develop a system that leverages the latest technology to improve efficiency, while maintaining the human element that defines our brand.”
The Hub was designed in conjunction with feedback from some of REMN’s most active customers as a way to meet the needs of the modern originator. REMN’s partners played a crucial role in identifying gaps in the initial planning of The Hub and guiding changes to ensure the portal exceeded the needs of those it was designed to serve.
“When we began brainstorming The Hub, we realized immediately that the best way to develop the portal was to make sure the end users, our partners in the real world, were involved in the development process,” said McCall.
The Hub will be rolled out in phases to provide its partners with adequate onboarding support during the launch. REMN will be communicating specific roll-out dates directly with their partners.
“The introduction of new technology is often a pain point in the mortgage industry, something REMN is dedicated to avoiding with the launch of The Hub,” said McCall. “REMN Wholesale’s Training Department is ready to provide private demo Webinars and follow-up training sessions between July and September.”