Good, Better, Best. Never Let It Rest. – NMP Skip to main content

Good, Better, Best. Never Let It Rest.

The keys to better business are also the keys to a better life

Good, better, best
Insider
Columnist

The truly great athletes often focus on an area where they can improve and work on it to get better in the off-season.

But there is no off-season in business, so any time is a good time to examine how we can improve in our professional lives. These are some of the areas I regularly look at.

Get better organized. I am a habitual packrat. My filing system is piles … one pile for each project. And that’s a lot of piles. I like to joke that I never lose anything; I just misplace things. But I am vowing to do better. And if I can do it, anyone can do it.

Eliminate or reduce distractions. Productivity’s number one enemy is interruptions. Set aside a period of time each day — even if it’s only 10 minutes — when you are unavailable for anything less than a four-alarm fire. That goes for office visitors, telephone calls, emails, and carrier pigeons. There is also the option of coming to work early or staying late.

Read more and embrace learning. People’s lives change in two ways — the books they read and the people they meet, according to Charles “Tremendous” Jones, a fellow member of the National Speakers Association. I’ve always said that libraries are an untapped gold mine. Your computer, tablet, or phone offer unlimited reading options. Knowledge is power.

Build deeper relationships. You can take all my money! You can take all my factories! You can take all my land! But leave me my network of relationships, and I’ll be back to where I was today in three to five short years. I’ve worked constantly to build relationships. It has served me every day of my life in ways I could never have imagined.

Volunteer. When you volunteer, you always get back more than you give. Volunteering has made my life so much better, and I suspect that anyone who has become passionate about a cause will tell you the same thing. People who do volunteer work are inclined to be go-getters and consistently report being happier and more contented. It doesn’t matter whether you are young or old, student or professional, working your way up or at the top of your game. Needs abound wherever you are. Don’t just make a living, make a life worth living.

Practice humility. As American humorist Will Rogers used to say, get someone else to blow your horn and the sound will carry twice as far. Humility is not difficult to practice. It doesn’t involve downplaying your achievements. It doesn’t mean that you won’t be recognized for your contributions. It does mean that you realize that others have been involved in your success, and you are prepared to be involved in theirs. You start by giving credit where it is due. The co-workers who participated in the early stages of a project surely deserve some recognition, and the folks who mopped the floors and kept the lights on so you could work late are team players too.

Find role models or teachers you can learn from. Mentoring can change your life — and theirs. Mentoring means helping less experienced people observe, experiment and evaluate different ways of doing work to find out which strategies work best. And the benefits are not limited to young people. People of all ages can gain from the guidance of a more experienced person, even someone younger than you. A mentor can help even experienced managers boost their job performance and advance their careers. And remember, mentors change over a lifetime.

Set a goal and work toward it. Ask any successful CEO, superstar athlete, or winning person what their keys to success are, and you will hear four consistent messages: vision, determination, persistence, and setting goals. Set your goals for the year, for the decade, or for the rest of your life. After all, if you don’t set goals to determine where you’re going, how will you know when you get there?

Follow your passion. Passion is at the top of the list of the skills you need to excel at whether you’re in sports, sales, or any other occupation. When you have passion, you speak with conviction, act with authority, and present with zeal. If you don’t have a deep-down, intense, burning desire for what you are doing, there’s no way you’ll be able to work the long, hard hours it takes to become successful.

Mackay’s Moral: Even the best work hard to get better.

This article originally appeared in National Mortgage Professional, on the week of June 1, 2023.
About the author
Insider
Columnist
Published on
Jun 05, 2023
More from NMP Magazine
NMP
Underwriters Don’t Slow Down Loans. They Eliminate Uncertainty.

ndustry’s biggest bottleneck is not underwriting itself — it is the uncertainty that reaches underwriting too late in the process. When validation happens upstream, speed follows naturally.

Gerald M. Green
NMP
The Hidden Cost Of Talent

Retail veterans explain the calculation, the clawbacks, and the fine print

Katie Jensen
NMP
Not Your Conforming Comfort Zone

Non-Agency originations could reach $500 billion this year. Are you ready to tap in?

Tom Davis
NMP
The Liquidity Squeeze In FHA Servicing

The long tail of loss mitigation is now coming into view as FHA’s post-pandemic relief tools give way to repeat defaults, exhausted options, and a swelling foreclosure pipeline

Katie Jensen
NMP
The NEXA Disruption

A bold rebrand tests the broker–retail divide

Katie Jensen
NMP
The More AI, The More LO

AI makes human loan officers more essential, not less

John Cady

Webinars

NMP Ignite: Running A Lean, Mean, Mortgage Machine

In this NMP Ignite session, top originators take the Originator Hot Seat to answer direct questions on how mor...

Webinar
Jun 23, 2026
Investor Confidence in Today’s Non-QM And Why Originators Are Paying Attention... A Virtual Town Hall

We host Angel Oak Mortgage Solutions for a special 2021 edition of their virtual town hall series they ran fro...

Webinar
Apr 08, 2021
How to Help Real Estate Pros in a Post-Refi World

Hear from Melissa Merriman, REALTOR® with The Melissa Merriman Team at Keller Williams, on what real estate pr...

Webinar
Mar 18, 2021
Connect with your local mortgage community.

Meet your your colleagues, both national and local, by attending an event in your area.