NCCI, a provider of Risk Resolution Outsourcing (RRO) Solutions to mortgage servicers and other firms in the financial services industry, has announced that Presley Santos has been promoted to the role of client relations specialist. In her new position, Santos will focus on cultivating trust-based partnerships with clients across NCCI’s portfolio.
As client relations specialist, Santos will be responsible for addressing NCCI client needs, ensuring satisfaction, and identifying opportunities from within for process improvement and strategic growth.
“Presley’s promotion is a testament to her professionalism, integrity, and client-focused mindset,” said Matthew Preuss, President of NCCI. “Her operational insight and genuine commitment to delivering excellence make her a perfect fit for this new role supporting our client relationships. This is good news for our clients.”
Santos joined NCCI as an operations specialist in the spring of 2024, where she immersed herself in the company’s nationwide field service processes, and played a key role in enhancing operational delivery. Her understanding of NCCI’s service infrastructure and dedication to problem-solving positioned her as a valuable contributor to the company’s continued growth.
Santos added: I’m passionate about creating meaningful client relationships and delivering exceptional service. My experience at NCCI has given me a deep appreciation for the company’s mission and the impact our work has across the financial industry. I look forward to continuing to grow and contribute in this new role.”
NCCI is a certified Minority-Owned Business (MBE) established in 1992 as a nationwide provider of Risk Resolution Outsourcing (RRO). Using both expert human resources and tech advances, NCCI provides actionable intelligence data, detailed reporting with customizable data points, and compliance-driven processes and protocols to resolve risk for its clients.
