NMP’s 40 Under 40: A Diverse Pool Of Talent

A salute to the next generation of leaders in the mortgage industry

NMP's 40 Under 40 Class of 2024

Collectively, this year’s National Mortgage Professional Magazine’s Class of 2024 40 under 40 honorees cuts across a wide swath of the industry — from loan officers and operation managers to chief operating officers and CEOs. Whether it’s client-facing or behind the scenes, these young achievers are building on their past successes and developing promising futures. They bring fresh perspectives and new energy not constrained by convention.

NMP Magazine asked for your nominations and you came through with a diverse and talented selection. These 40 professionals have unleashed their talents to improve the mortgage industry. Their impact will continue for decades to come.

Congratulations to NMP Magazine’s 40 under 40 winners for 2024. We know you will be as impressed with this collective pool of talent and leadership as we were. Read their profiles on the following pages. It’s not too early to think about who you want to nominate for 2025!

Sylvia Bae

Sylvia Bae / 36

VP, Originating Branch Manager
CrossCountry Mortgage

If you could go back in time, what advice would you give your younger self starting out in the industry?

First and foremost, don’t give up. Every setback is a stepping stone, so keep pushing forward. Rejection is a part of the journey; it’s not a reflection of your worth. Keep trying your best, even when the path seems daunting. And above all, consistency is key. Small, steady efforts build momentum and lead to success. Embrace the process, trust your instincts, and know that every challenge is an opportunity for growth.

How would you describe your leadership style, and how do you inspire your team?

My leadership style is rooted in patience and a genuine desire to see my team thrive. Creating a supportive environment where everyone feels valued is essential for growth. I strive to be an encouraging presence, celebrating individual and collective achievements. I aim to be an inspiration by sharing my vision and reminding my team of the bigger picture, motivating them to keep pushing forward even when challenges arise. Together, we create a culture of collaboration and resilience where everyone is empowered to reach their full potential.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

One primary goal is to manage a branch of loan professionals dedicated to enhancing the client experience. I envision leading a team focused on streamlining processes, making it easier for clients to navigate loan options. I aim for an environment that prioritizes exceptional customer service, ensuring every client feels supported and valued. By implementing innovative strategies and cultivating a culture of collaboration, I hope to achieve operational excellence and build lasting relationships with our clients that contribute to their financial success.


Chris Bixby

Chris Bixby / 40

Managing Director of Strategic Equity Investing
Rice Park Capital Management

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Much of the prioritization piece comes from having an opinion on where things are heading and then having the ability to ingest insights from outside of the mortgage industry — by drawing on perspectives and experiences from Silicon Valley, private equity, and the fintech payments and banking industries — and making them applicable to what we are doing so that success can be achieved.

From a creativity standpoint — it can be valuable to take a step back and reframe the problem at hand. For example, instead of using KPIs with lenders to track the ‘number of touches per loan,’ the goal could shift to driving to the highest percentage of ‘touchless transactions.’ This small shift in mindset has the potential to not only optimize the efficiency curve but addresses a challenge from a fresh perspective. It requires a willingness to tackle everyday problems and extrapolate from there — to rethink how things are tracked, how the rest of the organization will be impacted, and what needs to be accomplished to ensure success.

In what ways do you see yourself contributing to the future of your industry or field?

I want to be part of building an ecosystem of industry leaders, networkers, and collaborators that are all interested in building the future of mortgage. To that end, I am hoping to facilitate meaningful connections to drive change and adoption in the industry by coordinating across thought leaders. Focusing on influencing positive change in the mortgage market will help carry the industry forward into the digital age.


Mike Bloch

Mike Bloch / 38

SVP of Operations
AmeriSave Mortgage Corporation

If you could go back in time, what advice would you give your younger self starting out in the industry?

One piece of advice I would give is to truly enjoy the journey. The mortgage industry is fast-paced and often comes with its share of challenges. Early on, I was so focused on closing deals and hitting targets that I overlooked the importance of the experiences and relationships built.

Also, appreciate small wins and learn from setbacks. Each client interaction, successful or not, contributes to personal and professional growth. Building connections with clients, colleagues, and mentors can lead to invaluable insights and support systems that last throughout one’s career.

It’s OK to take breaks and recharge. The industry can be demanding, and maintaining a healthy work-life balance is crucial for long-term success and happiness. By embracing the journey, I would cultivate a more resilient mindset, allowing me to navigate the ups and downs more easily.

Ultimately, success isn’t just about the destination; it’s about enjoying every step of the process. Focusing on the journey would have enriched my career and my life as a whole, fostering more joy and fulfillment in my work.

In what ways do you see yourself contributing to the future of your industry or field?

I envision myself growing and evolving within the mortgage industry, striving to become a thought leader who challenges the status quo. By actively engaging in discussions about emerging trends and technologies, I aim to contribute fresh ideas that transform how we approach lending.

Additionally, I plan to advocate for best practices that prioritize consumer experience and accessibility. By emphasizing transparency and efficiency, I aim to help reshape the industry into one that better serves borrowers.


Brock Cassidy

Brock Cassidy / 32

Chief Revenue Officer
Newzip

If you could go back in time, what advice would you give your younger self starting out in the industry?

Actively seek out and learn from individuals in various roles and backgrounds within the industry. Each person’s unique experiences offer valuable insights that can broaden your understanding of the mortgage landscape.

I would also emphasize the importance of building relationships. Networking with colleagues across different sectors fosters collaboration and opens doors to new opportunities and innovative ideas that can shape your career trajectory.

How would you describe your leadership style, and how do you inspire your team?

I always try to be pace-setting. I don’t ever want to ask any of my teams to do work that I wouldn’t be willing to do myself, to lead by example and keep a finger on the pulse of the team.

I also try to lead strategically. I always try to tie any work I’m expecting to be completed back to the big picture. When a team member can see that their effort is helping our clients accomplish something huge like buying their first home, the level of effort and pride skyrockets.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

In the next several years, my primary goal is to drive innovation between the mortgage, real estate, and overall fintech industry. I will do everything I can to continue building the gold standard solution for integrating all the components of the home buying and selling experience.

I also want to continue bolstering my overall mortgage industry knowledge and experience to keep growing in my career and hold roles advising and operating companies on different sides of the industry over the long term.


Crystal D. Cobb

Crystal D. Cobb / 37

Senior Loan Officer
USA Mortgage

If you could go back in time, what advice would you give your younger self starting out in the industry?

To be patient with learning the guidelines and all the programs that are available. Don’t be afraid of the different caliber of agents; be confident. They need financing. They need you.

How would you describe your leadership style, and how do you inspire your team?

I’m very professional, hardcore, and upfront. I don’t sugarcoat anything. My team is inspired by the amount of business I get. All the closed loans are extra bonuses for them. They say, bring it on!

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I’m consistently utilizing my marketing department. They do a fantastic job at social media, keeping me in the forefront. I support my agents with marketing flyers, mailers, and social media. I advertise on multiple billboards, radio ads, and magazines. This adds to my success keeping my name present in my communities.

In what ways do you see yourself contributing to the future of your industry or field?

I feel like I inspire other loan officers to know they can do 200–300 loans a year if they stay dedicated and self-disciplined. I started in a town where no one knew me, and I had to work my way from constant No’s to Yes’s. I do a lot of government loans, and I give the communities hope that home ownership is possible. I don’t take no for an answer.


Adam Cohen

Adam Cohen / 41

CFO
Asset Based Lending

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

Over the next decade, I’m aiming to take ABL as a top-tier lender in the Northeast and transform it into a nationwide powerhouse. My ultimate goal would be to consistently do over $250 million a month in loan servicing. Over the next decade, I would love to cement ourselves as one of the industry leaders in utilizing technology to revamp the loan process for lenders and borrowers completely.

Also, to constantly surround myself with best-in-class people who share in our company’s goals and align with my approach to work. The ultimate result is to create a culture of excellence, professionalism, and fun.

In what ways do you see yourself contributing to the future of your industry or field?

Contributing to the mortgage industry’s future means emphasizing the importance of human relationships, especially in an era increasingly dominated by automation and AI. I want to focus on reprioritizing authentic interpersonal connections throughout the borrowing process. There’s a huge opportunity to develop a more thoughtful, client-centered approach — one that encourages critical thinking and moves beyond automated, rinse-and-repeat routines.

Equally important will be my guidance to future generations on properly utilizing technology as a tool, not a replacement for human decision-making. It is human beings who must think independently and consider the broader implications of their actions on borrowers and the market. As competitors continue to adopt low-touch, automated processes, standing out will depend on staying committed to the people at the core of the business — whether clients, borrowers, or those servicing assets.


Erin Conrad

Erin Conrad / 33

Sr. Director, Services Program Management
MeridianLink

The following is written from the 40 Under 40 nomination.

Erin Conrad is a transformative leader at MeridianLink, with over a decade of expertise in software, customer success, and professional services. Her strategic foresight, exceptional communication skills, and focus on establishing clear expectations and consistently exceeding them eliminates gaps and pain points between sales, marketing, and operations, driving measurable results for mortgage lenders nationwide. Erin’s passion for technology and commitment to customer satisfaction have enhanced operational efficiencies and elevated profitability, strengthening lenders’ positions in a competitive market. Her ability to turn complex challenges into streamlined successes has made Erin instrumental in MeridianLink’s mission to empower mortgage lenders and support their growth.

Despite entering the mortgage industry without prior experience, Erin has rapidly become a pivotal force in helping lenders fully leverage their technology investments. Known for her commitment to excellence, Erin ensures that every implementation she and her team of mortgage technology subject matter experts make is successful, fully optimized, and configured to the unique standards and expectations of each lender. This attention to detail enables lenders to achieve peak performance. Her strategic contributions have directly enhanced lenders’ competitive positions, transforming technology into a powerful and profitable recruiting tool for loan officers, while allowing them to gain competitive advantages within their markets.

Erin’s ability to eliminate gaps between various teams has strengthened relationships and improved processes. She has played a crucial role in elevating the industry standing of the lenders she collaborates with, solidifying her reputation as a transformative leader.


Kelly Deaton

Kelly Deaton / 39

VP, Marketing Operations
CMG Financial

If you could go back in time, what advice would you give your younger self starting out in the industry?

If I could go back in time, the advice I would give my younger self starting out in the industry would be to embrace every challenge without getting discouraged by setbacks. Those moments of difficulty often become the best learning experiences. I’d also remind myself that taking risks can lead to the greatest opportunities, even when they seem daunting.

Rather than just working harder, I’d focus on working smarter — strategizing my time and energy more efficiently. It’s not always about being the smartest person in the room; it’s about communicating effectively and building meaningful connections with the right people.

And finally, when something makes you uncomfortable, lean into it. Growth happens when we push ourselves beyond our comfort zone, so keep doing the hard things until they no longer feel hard.

How would you describe your leadership style, and how do you inspire your team?

My leadership style is rooted in care, support, and creating opportunities for my team to stand out. Every person is unique and has various working styles. There is no one-size-fits-all management for everyone. You have to be able to change your management strategies to allow for people to thrive. Taking the time to understand how someone thinks, works, and executes makes it easier to know how best to manage them.

I believe leadership is about creating opportunities and empowering others. My goal is to ensure everyone feels valued, supported, and given the tools they need to succeed. It’s not about my recognition but about seeing the team grow and accomplish things together.


Adam Dellemonico

Adam Dellemonico / 30

Loan Officer
Movement Mortgage

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

In the next five to 10 years, I want to continue building my presence in the mortgage industry, not just locally but nationally. The real goal is to be the #1 loan officer in the nation. That goal isn’t for personal recognition, but I truly believe in what we do and how we do it. The more loans we close, the more families we get to serve, which is what it’s all about. I hope to expand my business into new markets and develop a reputation for being a trusted loan officer beyond Rhode Island/New England. I’m also passionate about mentoring new professionals in the industry, so I’d love to build a strong mentorship program to help others grow in their careers. Ultimately, my goal is to make a lasting impact by fostering innovation and setting new standards for customer service in the mortgage world.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Innovation and creativity are central to my success. I’m always looking for new ways to simplify the home financing process for clients, whether it’s through technology or more personalized service offerings. Staying ahead of industry trends and adopting new tools that enhance both customer experience and team efficiency is crucial. Creativity allows me to see opportunities where others may not, whether finding unique loan solutions or developing strategies to improve client relations.


Anais Fernandez

Anais Fernandez / 28

Operations Manager
LendingPad

If you could go back in time, what advice would you give your younger self starting out in the industry?

I’d tell my younger self to stay curious and embrace change. The mortgage industry is fast-paced and constantly evolving, with new regulations, technologies, and market conditions shaping how we do business. The key to success is a combination of continuous learning and adaptability. Curiosity drives growth, and those who actively seek out knowledge — whether from mentors, colleagues, or new experiences — are the ones who thrive in the long run.

Change is inevitable, and the sooner you embrace it, the stronger your position will be. Rather than seeking comfort in what’s familiar, it’s important to be open to new ideas, processes, and innovations. Whether it’s a shift in technology or adapting to market trends, those who stay ahead of the curve find the most success. Learning doesn’t stop with mastering the basics — each challenge offers an opportunity to grow and innovate.

In what ways do you see yourself contributing to the future of your industry or field?

I see myself contributing to the future of the mortgage industry by driving innovation and operational excellence through my work at LendingPad. One of my primary focuses is to continue evolving our LOS platform, ensuring it remains the most modern and adaptable solution in the market.

Beyond technology, I’m committed to improving operational processes. I see a huge opportunity to create more streamlined, efficient workflows that enhance productivity and improve the overall client experience. By optimizing these processes, we can help organizations work smarter, not harder, and reduce friction in an industry that is often seen as complex and cumbersome.


Tanner Garver

Tanner Garver / 30

Producing Branch Manager / Loan Officer
Fairway Independent Mortgage Corporation

If you could go back in time, what advice would you give your younger self starting out in the industry?

If I could go back in time and give myself advice about starting in this industry, it would simply be to try everything and make it yours. I see so many people in this industry who spend money to go to conferences, take numerous classes online, and hire coaches to teach them how to produce just to continue to do minimal work. The people who make it in this industry are the ones who are willing to learn and adapt to the times. To be a successful mortgage lender, you must be a doer. No deal is a guarantee, and you must be willing to do what others won’t in order to succeed. That does not mean working 100 hours a week; it means finding and actually implementing systems that work.

How would you describe your leadership style, and how do you inspire your team?

My leadership is one of servant leadership. I am not going to ask my team to do something I am not willing to do myself. As a producing branch manager, I must not only lead but produce at a high level to gain the respect of my teammates. Every teammate is inspired differently. As a leader, you must have constant communication in order to know what drives each member and then enable them use their strengths to help grow the team. The biggest lid to growth is to try to micromanage each producer. Give teammates platforms, let them make mistakes, and coach them to be the best version of themselves.


Vipul Hapani

Vipul Hapani / 40

Broker Partner
Vema Mortgage LLC

If you could go back in time, what advice would you give your younger self starting out in the industry?

I would emphasize the importance of preparation while acknowledging that complete readiness is impossible in our constantly changing industry. Keeping an open mind and asking questions is essential; every interaction is a learning opportunity. There’s no universal formula for success, so focus on building connections and seeking knowledge. Networking is crucial — attend events, cultivate relationships, and maintain an active presence on social media to stay engaged with referral partners. Ultimately, success lies in adaptability, integrity, and a strong support network.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I prioritize innovation and creativity by actively seeking new technologies and tools that enhance efficiency and improve the customer experience. I foster a culture of creative problem-solving within my team, encouraging collaboration and idea-sharing. Staying informed about trends allows me to offer tailored solutions, building trust and strong client relationships. Continuous learning and adapting to market changes benefit both my team and the clients we serve.

In what ways do you see yourself contributing to the future of your industry or field?

As a mortgage broker from a diverse ethnic background, I aim to contribute by leveraging technology to enhance client experiences and streamline processes. I plan to develop innovative solutions for a wide range of clients and increase community outreach to educate underserved populations. By mentoring aspiring professionals and participating in industry discussions, I hope to promote inclusivity and drive positive change, ensuring that diverse perspectives are represented in the mortgage landscape.


Angel Hernandez

Angel Hernandez / 40

Chief Strategy Officer
Stavvy

If you could go back in time, what advice would you give your younger self starting out in the industry?

Do the hard or tedious work others around you are unwilling to do and do it with a commitment to excellence for those menial tasks will one day become the foundation for mastery and will begin to shape your approach and reputation. Also, never forget that you and others will do more and better when the objective of what you do is centered on the people you ultimately serve and the people you serve with. Thinking of your career objective as making life better for people may be a loftier goal, but it is also one that is far more rewarding which can help fuel the soul when things get tough.

How would you describe your leadership style, and how do you inspire your team?

Most of us inherently want to pursue excellence, even if each person defines that a bit differently. I see my job as a leader as simply helping others find their definition of excellence and the realm that aligns to it. I want people to love what they do, because if they do, excellence, synergy, and inspiration are natural outcomes. My objective is to get to know my team intimately, and to help them pivot to the type of project or position that most aligns with their aptitude and passion. I am seeking to balance our collective objective with their capacity to achieve individual dreams. I have not always succeeded in doing so, but I have always found that your team is willing to go the extra mile when they know you have their best, from all angles, in mind.


Blake Hyatt

Blake Hyatt / 32

Branch Manager
Direct Mortgage Loans

If you could go back in time, what advice would you give your younger self starting out in the industry?

I would say focus on continued learning. Early in my career I was extremely focused on the day-to-day activity of my business. As I got older, I focused on business training, such as podcast/coaching/industry connections. This is where I learned how to scale my business. A mentor told me I am working in my business rather than on my business. I was involved in daily tasks and didn’t focus on scalability. Once I changed my mindset, my business began to grow. I owe a lot of growth in my career to industry mentors and wish I was more open to continued learning early on in my career.

How would you describe your leadership style, and how do you inspire your team?

Lead by example. I want my team to feel that I am working in the trenches with them. I try always to be the first one in and the last one out. I want to make myself available to my team, so they never feel like they don’t have the support they need. This industry is tough, and I focus on being my team’s rock of support.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I surround myself with the best people. My team comprises some of the smartest and most creative people I know. Our goal is to always improve the loan experience for our clients. My team understands that to improve, we must be open to changing our processes and procedures. This forces us to be innovative and creative.


David Kakish

David Kakish / 38

Producing Branch Manager
Anchor Home Loans

If you could go back in time, what advice would you give your younger self starting out in the industry?

Here’s what I’d say:

Prioritize People Over Profits: The relationships you build will take you further than any single transaction. Focus on adding value to clients, referral partners, and team. When you genuinely invest in people, success follows.

Master the Process, Not Just the Results: Don’t get caught up in immediate results. develop a process you can refine and repeat. Process leads to consistency, and consistency leads to sustainable and scalable success. Focus on doing things the right way rather than just getting things done​​.

Embrace Rejection and Failure: Early on, every “no” feels personal, but rejection is part of the process. Each setback is a stepping stone to learning, refining your skills, and growing stronger​.

Don’t Wait for Confidence: Confidence comes from stacking small wins and proving to yourself that you can do it. Take action, even when you don’t feel ready. The more you do, the more confident you become​.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Progress comes from questioning traditional methods and seeking better ways to serve our clients and grow the business. I encourage a culture of experimentation within my team — where new ideas are welcomed and tested rigorously. We track everything, using data to validate creative ideas and ensure they align with our long-term goals​.

I also prioritize creativity in problem-solving by empowering my team to think beyond the obvious. We explore multiple angles, knowing that unconventional approaches often offer the best outcomes.


Ryan Kaufman

Ryan Kaufman / 34

IT Manager of Integrations
Informative Research

If you could go back in time, what advice would you give your younger self starting out in the industry?

Every person you interact with is experiencing their own struggle or mountain to overcome. No matter how small or large their mountain seems to you, be conscious of the struggle they’re facing. Be the steps that make the climb easier. As you help others carve their path, you’ll find your own steps carved, as well.

How would you describe your leadership style, and how do you inspire your team?

My leadership style is centered around mentorship and empowerment. I believe in leading by example and providing hands-on support to guide my team through complex system modifications. I strive to foster a culture of growth and development where team success takes priority. By clearly communicating my vision and encouraging innovative thinking, I aim to inspire my team to tackle challenges and continuously improve confidently. When team members feel ownership over their work, they are more motivated to deliver exceptional support and technical solutions.

In what ways do you see yourself contributing to the future of your industry or field?

I am contributing to the future of the mortgage industry by driving technological improvement that optimizes processes and adapts to the needs of top-tier lenders and independent mortgage companies. Additionally, I’m passionate about mentoring others and helping cultivate a new generation of tech professionals well-equipped to tackle industry challenges. By leveraging my integration, automation, and process optimization expertise, I aim to continue shaping the industry’s technological landscape and setting new benchmarks for efficiency and client support.


Brian Lavelle

Brian Lavelle / 22

Loan Officer
Absolute Home Mortgage Corp.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

I aim to be a leader in the mortgage industry and an advocate for positive change. I plan to focus on personal and professional growth, expand my influence within the industry, and take on greater responsibilities. I want to continue building a reputation as someone who consistently delivers value for clients and the industry as a whole. Growing up in a generation with instant access to information 24/7, I recognize the need for the mortgage industry to adapt and meet the expectations of younger generations. I want to be at the forefront of that transformation, ensuring the industry evolves to better serve and meet the needs of people in my age group.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I consider myself an open-minded individual, especially when it comes to embracing new technology. The key is finding the right tech stack that aligns with your goals and helps you work smarter. I am always looking for the next best thing to see how it can improve my day-to-day activities. I’m always pushing myself to find better, more efficient ways to operate. I am constantly on a mission to find new, faster solutions for the everyday problems of mortgage professionals. I believe many people in this industry get stuck in their ways and are unwilling to get creative and try new things. This failure to adapt allows open-minded individuals such as myself to leap ahead and find success more easily.


Ana LeBlanc

Ana LeBlanc / 35

Director of Human Resources
Interlinc Mortgage

If you could go back in time, what advice would you give your younger self starting out in the industry?

I’d encourage my younger self to trust the journey, embrace adaptability, and view every challenge as an opportunity to grow. The mortgage industry has cycles of change, much like HR, and learning to navigate these fluctuations with resilience and adaptability is essential. I’d remind myself that every experience, whether a success or a setback, is an opportunity for growth and that building strong relationships is invaluable.

How would you describe your leadership style, and how do you inspire your team?

My leadership style is collaborative, mission-driven, and people-centered.

I inspire my team by leading through example, never asking of them something I’m not willing to give myself first. I model the commitment and transparency I expect from them. I like to foster a culture where ideas are welcome, challenges are opportunities, and achievements are recognized. This approach empowers the team and helps them see their work’s real impact on our organization’s success and the lives of the clients we serve.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

I envision further refining our people strategy to enhance talent acquisition and retention, aligning closely with our company’s growth targets. I also want to focus on leveraging HR technology to optimize our processes, improve efficiency, and enhance the employee experience. Ultimately, I aim to establish our HR practices as an industry benchmark for engagement, development, and alignment with business growth.


Andy Levison

Andy Levison / 37

Associate Director of Retail Originations
Groundfloor

How would you describe your leadership style, and how do you inspire your team?

I always tell my team that sales is the only job in which you can make up for your lack of skill by working harder. If you’re a bad doctor, you can’t make up for it by seeing more patients. If you’re a bad accountant, you can’t make up for it by doing more people’s tax returns. But if you’re not yet great at sales, you just need more shots on goal to get the same results as the more experienced people. So, my leadership style emphasizes the value of increased activity and working harder than everyone else!

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

50 under 50! In all seriousness, I sincerely hope to continue growing personally and professionally with Groundfloor. We have an amazing product and an incredible team, and I can’t imagine being anywhere else. I’m very excited to see where the company goes in the future.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

We have tools available to us today, allowing us to reach potential customers like never before. One of the keys to being a successful loan originator is not to be overly dependent on any one lead channel. With plenty of worthy competitors out there, it’s important to find new and creative ways to reach customers. That being said, older methods (like smiling and dialing) still work!


LaDonna Lockard

LaDonna Lockard / 40

Chief Executive Officer
Maximum Acceleration

If you could go back in time, what advice would you give your younger self starting out in the industry?

Girl, what you thought would be a job just to get you through college will ignite a love for an entire industry that will fuel your ambition in ways you cannot even imagine. Advocate for others and fight harder for what you want. Stand up for yourself more. You’re worth it and although you won’t figure it out for a little bit (OK, for a lot a bit), when you take the chance and bet on yourself, you will find your true self. In turn, you will find the most incredible people who champion your success and allow you to become the best version of yourself. Stay grateful to those who want to see you succeed, and don’t worry so much about what other people think about you because, in the end, you like you, and that’s what actually matters.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Building MaxClass from the ground up has allowed me to really dig deep on what type of experience our students have with us. From an intuitive learning management system that will continue to grow and evolve as our students’ needs grow and evolve, to the level of warmth, humor, and feeling of inclusivity at our live classes to our fun and informative webinars, we are truly just getting started. My MaxClass team is paramount to our innovative success and the future is looking bright.

JJ Mack

JJ Mack / 37

Branch Manager/Mortgage Advisor
American Pacific Mortgage

If you could go back in time, what advice would you give your younger self starting out in the industry?

When I got into the industry, I was 21. I took a decent amount of risk then, but I wish I had taken more. For the last 15 years, I have realized that “the bold conquer challenges where others falter.”

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

There was a time when my focus was on being the #1 loan officer, running the biggest branch, and making the most money. But my goals have evolved. Now, I prioritize building the best culture, creating an environment where loan officers and staff genuinely enjoy coming to work. It’s about growing with the right people, not just expanding for the sake of size. While I still aim to be a top-producing loan officer, it’s no longer about being #1; it’s about truly helping our clients receive the care and attention they might not find elsewhere.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

We strive to be the branch recognized as the team that loves where they work. We achieve this through innovative events that bring people together, whether past or current clients, professional partners, family, friends, or even competitors. We aim to create an open, welcoming space for all, whether it’s a Realtor using our public office area or a loan officer from another company tapping into our marketing resources. We want to be known as the branch that fosters collaboration, cares about everyone’s success, and embraces creativity.


Mike Matarazzo

Mike Matarazzo / 38

Secondary Market Leader
Bank of Canton

How would you describe your leadership style, and how do you inspire your team?

I describe it as collaborative and supportive. I empower others by giving them the tools and freedom to take ownership of their work. I draw inspiration from the professionals around me, and aim to foster a culture where we push each other to innovate and raise the bar together. I’ve learned from outstanding industry veterans who are passionate about passing down their knowledge and inspiring others.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

An organization must perfect its tech stack to optimize customer experience, operational efficiency, loan quality, and cost. I strive to become a better leader and guide to achieve these goals.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I make it a point to stay updated with bulletins, announcements and newsletters. There’s a wealth of knowledge available through online and live training hosted by our great industry peers and vendors. Attending conferences and participating in an online community is important to learn from others who are advancing to stay on top of emerging trends. This helps implement creative, competitive solutions.

In what ways do you see yourself contributing to the future of your industry or field?

I contribute by advocating for end-to-end technology that creates a seamless borrower experience and reduces cost. Leveraging these innovations, I aim to make homeownership more accessible and affordable for a broader audience, ultimately creating a more efficient, customer-focused industry that benefits lenders and borrowers.


Derek McGowan

Derek McGowan / 34

Loan Officer/Branch Manager
McGowan Mortgages

If you could go back in time, what advice would you give your younger self starting out in the industry?

Go for it! Get a strong foundation, including the right people around you — then don’t be afraid to dream.

My wife, Thao, does a ton to help, so I would tell my younger self to find the right partner who cares about the business, don’t take shortcuts, and you’ll be surprised where this career will take you.

It’s tough to imagine when you’re starting out, but the sky’s the limit.

I used to tell myself that I didn’t have the most experience, but I could outwork the rest of the room. That’s the one thing that’s always an option to get ahead and help your clients — when you have the instincts always to do more for your clients and the experience comes, then watch out — because this thing will start to grow faster than you can imagine.

How would you describe your leadership style, and how do you inspire your team?

My leadership style has a lot of sports influences.

It resonates so much more when the coach/leader was a player themselves.

I want my team to know I’m never afraid to jump into the trenches to help.

I want to lead by example. I want the team to see me working during the day, so they know my drive to take us to higher heights.

We’re all adults, so I keep an open dialogue with the team — I let them know we’re never done growing, and I’m never set in my ways, so I encourage those who think outside the box and bring up good ideas to make us better.


Maggie Mclagan

Maggie Mclagan / 35

SVP, Business Development
Redwood Trust

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

I’d love to manage a large team and help grow and mentor others. I hope to grow and advance in my current role, as I have a decade of relationships I have been building, and I love my clients. No matter the timing of the future, I know it would be extremely rewarding to help my company achieve its goals of taking the current business to the next level.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Innovation and creativity are important. While my main role is relationship manager for loan sellers, I also take on a lot of marketing projects and events for Redwood. I love the creative work of creating content for social media, flyers for new programs, and beneficial short videos for our clients and their loan officers. I find it fun and challenging to think differently and that requires a lot of innovation in the non-conforming loan space.

In what ways do you see yourself contributing to the future of your industry or field?

Most households are dual income, and it isn’t talked about enough how crucial it is to support young parents to achieve their goals. The biggest impact to be made is mentoring and growing the women in the industry — as women tend to take on more of the mental load at home and still do an incredible job professionally. I’d love to create a network to help this era of women as they are vital to the success of the mortgage industry.


Ryan Moon

Ryan Moon / 33

Vice President, Wholesale Sales
Acra Lending

Can you share some of your long-term career goals and what you hope to achieve in the next five to ten years?

I aim to advance my expertise in the mortgage industry by taking on leadership roles that allow me to influence policy and drive innovation. I envision myself in a position where I can mentor and guide emerging professionals, shaping best practices and contributing to the sector’s ongoing evolution.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Prioritizing innovation and creativity is key to my success, and I foster an environment that encourages experimentation and open communication. I make it a point to bring together team members from different backgrounds and disciplines, as this diversity leads to fresh ideas and unique solutions. I also dedicate time for brainstorming and creative thinking, allowing my team to explore new concepts without the pressure of immediate results.

Embracing failure as a learning opportunity helps create a culture where taking risks is encouraged. I also invest in continuous learning, ensuring my team stays current with industry trends

In what ways do you see yourself contributing to the future of your industry or field?

I see my contribution to the future of the mortgage industry as primarily focused on mentorship. I’m passionate about helping the next generation of professionals develop their skills and navigate the complexities of this field. By sharing my experiences, offering guidance, and supporting their growth, I hope to contribute to a more knowledgeable and capable industry.


John Pavlakovich

John Pavlakovich / 40

Sr. Mortgage Consultant
Prosperity Home Mortgage LLC

If you could go back in time, what advice would you give your younger self starting out in the industry?

Embrace curiosity and be unafraid to take risks. Networking is imperative, so be sure to prioritize building genuine relationships early and stay connected. Connections are invaluable and can often lead to unexpected opportunities. Listen actively and seek mentorship; experienced professionals’ guidance can significantly shape your path.

Stay focused on continuous learning — every experience, even failures, is an opportunity for growth. Learn from it rather than fear it! Take risks — some of the best experiences come from stepping outside your comfort zone!

Time management is key; slow down and prioritize your daily routine to realize the most effective outcome. Take the right action to get the right results.

Trust your instincts and be patient; success takes time. Prioritize work-life balance to avoid burnout. Take care of yourself. 

The industry is always evolving, and adaptability will set you apart. Going the extra mile often leads to gaining a competitive edge.

How would you describe your leadership style, and how do you inspire your team?

My leadership style centers on open communication and collaboration. Fostering a transparent environment encourages everyone to share their ideas and concerns, ultimately enhancing our collective creativity and problem-solving abilities. Ensuring that everyone feels heard and valued builds trust and rapport within the team.

Focus on setting a clear vision. Establish your goals and create a blueprint for achieving them, empowering the team to take ownership and contribute meaningfully to our collective objectives.


Michael Richardson

Michael Richardson / 40

Producing Branch Manager
Gold Star Mortgage Financial

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

Over the past six years of running my own branch, I’ve found great fulfillment in mentoring new loan officers (LOs) and watching them succeed. In the next five to 10 years, I envision expanding this passion into a larger endeavor. My goal is to create a space where new LOs can thrive, develop their skills, and become leaders in the industry themselves.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I thrive on change and always seek creative ways to keep my work fresh and efficient. Monotony is my enemy, so I constantly seek new methods to streamline processes and improve our operations. Recently, embracing AI has played a big role, allowing me to automate routine tasks and focus on higher-value activities. By integrating new technologies into my workflow, I’ve been able to stay ahead of industry trends, adapt quickly to changes, and maintain a dynamic and engaging environment for my team and clients.

In what ways do you see yourself contributing to the future of your industry or field?

I see my future as a blend of innovation and customer focus. I plan to use advanced technologies to streamline the application process, making it faster and easier for clients. My goal is to ensure every borrower’s journey is seamless from application to closing. Additionally, by embracing change and focusing on education, I believe I can help create a more inclusive and efficient mortgage lending environment, adapting to market shifts and staying ahead of industry trends.


Adam Rose

Adam Rose / 39

Vice President
Western Ohio Mortgage Corp.

If you could go back in time, what advice would you give your younger self starting out in the industry?

This business is a marathon, not a sprint to the finish. If someone believes that the reward will come immediately, they may be set up for disappointment. Work-life balance is extremely important. When I first started I worked from dusk to dawn and all weekend. Does this industry take that type of commitment? Yes, I think it does, BUT setting boundaries with your clients and Realtor partners is extremely important.

How would you describe your leadership style, and how do you inspire your team?

I feel I have always led by example. I stayed late, helped our customers when there was nothing in it for me, and never asked someone to do something I wouldn’t do. If you put your hard work on display, people will follow you. I do my best to not let the stresses that I bring onto myself to be shown to my staff and ensure that we we laugh and keep an upbeat attitude.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

One of my goals is to double the company’s production through well-manicured decisions, whether it be new technology or taking a chance on a newbie to our industry.

I am also in the process of moving into ownership within our company and have a long-term vision of providing other financial services to our clients. I see us becoming a one-stop shop for all things finance in the next 10 years.


Gianina Rosenblatt

Gianina Rosenblatt / 40

Senior Vice President, Corporate Operations
CMG Financial

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

My only true goal has always been the same: simply to express my potential to its fullest. I plan to continue developing myself as a mentor, invest deeper into my relationships, and inspire anyone to take pride in themselves and their work, see their potential, and realize it. Not everyone is meant to be a leader, but I’d like to help create as many leaders as possible.

I want to continue expanding my reach and influence within the enterprise, take on additional responsibilities, and be given more opportunities to take ownership.

My ultimate goal is to be a C-suite-level executive and have a seat on the executive management team of my firm. This is only meaningful if I can achieve it, continuing to be my authentic and honest self.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

My driving engine is iteration, which I practice constantly. When designing a process, I am always building in flexibility and leaving room for new ideas. I capitalize on every opportunity to improve and do not discriminate between multi-million projects or the white space in a single email. I encourage my team to think outside of the box about how we can do it better, even when we think we’ve nailed it.

I have invented my role at every company I’ve ever worked for simply by creating what I saw was needed. This is the mindset I try to instill in my team as well — never be afraid to make something better!


Alex Rozhansky

Alex Rozhansky / 24

Loan Officer
Supreme Lending

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

In addition to continuing to grow my business and skillset in the industry, I’d love to grow a team of my own to work alongside me, mentor, and have fun together doing it. I don’t think there would be anything better than working with a bunch of my friends and helping more and more families get into homes at the same time. I’m also dedicated to continuing to partner with local real estate agents and helping them grow their business as well.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I emphasize creativity in my business approach. I work hard to originate loans that others wouldn’t typically take on. This has played a huge role in my success because I have gained the trust of borrowers and their real estate agents. Finding creative solutions to close a difficult loan with a new referral partner is huge in establishing trusted relationships. Someone once told me that “the best way to build relationships with anyone, is to face adversity with them.” So, when facing a challenge with a referral partner you haven’t worked with before, overcoming the challenge together can build trust 10x faster.

I also combine innovative technology with the basics. While we have industry-leading platforms and automated systems in place, my fundamental selling tactic is picking up the phone. Whether it’s making 50–100 calls a day or being available whenever someone needs me, these actions build an element of trust and has significantly grown my business over the short course of my career.


Tyler Slesk

Tyler Slesk / 35

Branch Manager
Gold Star Financial

If you could go back in time, what advice would you give your younger self starting out in the industry?

1) Think long term.

2) Do not forget the relationships you make along the way.

3) Pivoting is part of business/life — get comfortable with it.

How would you describe your leadership style, and how do you inspire your team?

I want others to feel responsible for making their own decisions on both micro and macro levels. I want those I work with to be empowered by their responsibilities. The best way for a leader to inspire is to put in the hard work and let his/her team see the results. If accomplished, the mentality is contagious.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

To help others begin and continue to grow their careers. We are working on this by teaching others how to treat their clients respectfully while educating them about real estate. This education is empowering and helps give our clients a sense of pride in controlling certain aspects of their life. Growing our team and creating a larger footprint is our next goal.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

There is no one secret to success. Success comes from being consistent with making connections, treating people with respect, pivoting or implementing new ideas, then seeing how they improve your current process. We constantly think of ways to improve the process and reach more people. Innovation is the top priority for us.


Deshawn Smith

Deshawn Smith / 32

COO
CMS Mortgage

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Innovation and creativity are essential to staying competitive and meeting clients’ evolving needs. I prioritize these elements by continuously seeking new technology, exploring fresh approaches to client engagement, and fostering a team culture that values proactive thinking. For me, innovation is about creating systems that make processes more intuitive, transparent, and client-centered.

Creativity comes into play by finding unique solutions to common challenges, whether streamlining internal workflows or personalizing the client journey. I encourage my team to bring new ideas and actively contribute to our goals, creating a collaborative environment where everyone feels invested in better serving our clients. This focus drives growth, improves client satisfaction, and ensures we’re always moving forward.

In what ways do you see yourself contributing to the future of your industry or field?

I see my role as one that champions accessibility, transparency, and continuous improvement. I’m committed to advancing how mortgage services by leveraging technology to simplify and personalize the client experience. By streamlining processes and enhancing digital engagement, I aim to make homeownership more approachable, especially for first-time buyers who often face complex barriers.

Fostering a culture of learning and adaptability within teams is essential for long-term success. I aim to build mentorship programs and growth-focused initiatives that enhance our team’s skills and strengthen our industry. My goal is to contribute to a mortgage industry that values innovation, client care, and the professional growth, setting a strong foundation for years to come.


Michael T. Smith

Michael T. Smith / 39

CEO
Home Mortgage Services LLC / Mortgage Systems USA

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

Innovation and creativity are essential when you’re aiming to achieve uncommon results, and they’ve been key components of my overall success. I didn’t really hit my stride until I made a conscious decision to do better — to challenge the status quo.

That’s one of the things I love about the broker space — it allowed me to combine what worked from the bank and direct lender models while shedding what didn’t. I created something more streamlined and client-focused by keeping the components that worked well and eliminating the parts that created roadblocks.

I consider my brokerage highly innovative because it allows me to partner with some of the largest names in the industry and offer top-tier products without the burdensome overhead. This flexibility allows me to keep fees low for my clients while maximizing compensation for my team. It’s a win-win.

In what ways do you see yourself contributing to the future of your industry or field?

Through Mortgage Systems USA, I believe I’m contributing to the industry in a revolutionary way. By opening the door for professionals in industries strategically aligned with mortgages — such as real estate, insurance, and even legal fields — I’m shifting the mortgage process away from being largely associated with banks. These professionals are already trusted figures in clients’ lives, and empowering them to offer mortgage services could fundamentally change how loans originate.


Rich Stevenson

Rich Stevenson / 38

Leadership Development Trainer
ServiceLink

If you could go back in time, what advice would you give your younger self starting out in the industry?

I spent a lot of time building up a knowledge base at the start of my career before I felt comfortable seeking more responsibilities and opportunities. If I could go back in time, I would tell my younger self that you will spend the rest of your life somewhere between knowing nothing and knowing everything, and you will grow much faster when you get comfortable with being uncomfortable.

How would you describe your leadership style, and how do you inspire your team?

My default leadership style is transformational, focusing on inspiring and motivating others to achieve a shared goal. But established leaders understand the need to flex into different styles depending on individual needs and scenarios. The people I work with on my team, and in the programs I lead, are typically intrinsically motivated, but connecting individual perspectives to strategic targets via storytelling can also be incredibly helpful.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I try to continually consider more effective ways to approach challenges faced by leaders in our industry. Our leaders have so much experience and ability that they are extremely helpful in aiding me in identifying opportunities for improvement. But I also embrace being open-minded and willing to find inspiration anywhere, from within the industry to academia to lessons learned in my personal life. I could never be successful without considering all these perspectives when interacting with leaders and developing and delivering content.


Dee Toal-Brothers

Dee Toal-Brothers / 37

Chief Executive Officer
LYNK Capital

If you could go back in time, what advice would you give your younger self starting out in the industry?

Embrace adaptability from the very beginning. The mortgage and real estate industries are constantly in flux, and flexibility is crucial for successfully navigating those changes. I would also emphasize building relationships — every connection made can be invaluable, and fostering genuine connections often leads to unexpected opportunities. Finally, I would stress the significance of patience and resilience; success frequently requires persistence and a willingness to learn from setbacks. Embracing these principles early on would set a solid foundation for a rewarding career.

How would you describe your leadership style, and how do you inspire your team?

My leadership style is centered on collaboration and driving results. I empower my team by allowing them to make decisions and trusting their expertise while providing necessary support. Open communication is key, and I foster an environment where continuous learning is encouraged, as a knowledgeable and engaged team is critical to our success. I inspire by clearly aligning the team with the company’s vision, ensuring everyone understands their role in achieving our long-term goals and feels appreciated for their contributions.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

My primary goal is to solidify LYNK Capital’s reputation as a frontrunner in the private lending sector by expanding into new markets. Personally, I would like to mentor emerging leaders within our organization, providing them with the guidance and resources necessary to thrive. Ultimately, I envision growth and a strategic and sustainable expansion that creates lasting value for our clients and partners, ensuring we remain at the forefront.


Mary Kate Traficano

Mary Kate Traficano / 34

Client Engagement Specialist
Sagent

The following was written from the 40 Under 40 nomination.

Sagent’s Customer Success team serves a crucial role as we deliver today while building for tomorrow, and a key member of that team is Mary Kate Traficano, whose influence on Sagent’s customer communication is shaping the way lenders and servicers adopt and use servicing technology.

During three years at Sagent, her grit, innovative approach, and exceptional communication skills have nurtured meaningful customer relationships that are prerequisites to servicing innovation for both our current solutions and Dara, the platform we’re building for the future of our industry.

Mary Kate knows the smallest details matter when interacting with our customers. Mary Kate reviews and assesses all customer communication requests, which requires her proven reliability and agility under tight deadlines. Mary Kate ensures her expertise remains relevant by continuously learning about our industry, then skillfully translates complex technology concepts into useful information that our customers apply in their daily workflows. Relentless in her pursuit to elevate Sagent’s engagement with our customers, Mary Kate brings creativity to every initiative, from enhancing website usability to hosting the perfect social gathering for customers to relax after a challenging day of hands-on training.

As we build Dara, the industry’s first-ever servicing platform to unify all data and user experiences for servicers and homeowners across the entire servicing lifecycle, Sagent relies on tight collaboration with our customers to ensure we understand and address their needs. By making this collaboration possible, Mary Kate shapes how our industry adopts technology, innovates, and ultimately succeeds in delivering positive homeowner outcomes.


Bethany Williams-Woodward

Bethany Williams-Woodward / 32

Data Solutions Product Manager
Dark Matter Technologies

If you could go back in time, what advice would you give your younger self starting out in the industry?

I would advise my younger self not to withhold my thoughts/ideas from people in leadership just because I felt intimidated by their position. Like the rest of us, executives put their pants on one leg at a time.

As long as I can approach a situation with humility and a willingness to learn, it’s a safe assumption that good leaders will want to hear about things that will move the needle. Even if they don’t respond how I anticipated they might, I’ll have learned something.

It boils down to never stop swinging the bat — a base hit can still bring someone home.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I spend a lot of time filtering through information that will enable me to focus on the things that matter.

AI is a game-changer for everyone, and staying on top of new trends is a full-time job, but blocking out the noise that comes with these technological advancements and innovative ideas is essential. I hone in on where to innovate by listening to podcasts like The Data Chief on how other leaders tackle the same landscape. It helps me think about things differently.

With the accessibility of AI, making the technology work for our customers has been a huge priority. While I’m not the most creative person in the traditional sense, I think I’m pretty creative in figuring out how to use AI to help solve problems, complete tasks, or even be more creative.


Josh Woodward

Josh Woodward / 36

President and CEO
Lima One Capital

If you could go back in time, what advice would you give your younger self starting out in the industry?

Stretch to hire good people. Lean on your network and employees to find good people. Spend more time interviewing, getting to know, calling references, and talking to people in your network. Focus on core personality traits as much as specific business acumen. Ensure compensation aligns with organizational goals and then “pay up” for talent.

How would you describe your leadership style, and how do you inspire your team?

I try to find ways to create environments where my team can be at their best. This approach starts with listening and observing. From there, we set very tactical goals and communicate those in a clear, concise, and consistent way — formation requires repetition. Then, we work to support each other and hold each other accountable for accomplishing our objectives. I also like to have some fun along the way.

Innovation and creativity are critical. Our business will be dramatically different in six months, and even more dramatically in a year, and so on. Necessity is the mother of invention, so we embrace change and adaptability as core values. We use the eager anticipation of change to fuel innovation and creativity. New ideas and continuous improvement are the lifeblood of almost every business, particularly one that is highly competitive, cyclical, and has commoditized elements.

In what ways do you see yourself contributing to the future of your industry or field?

I would like to continue to help drive the creation of quality housing. Housing shortage and instability are some of our country’s largest challenges, and I would like to continue to try to figure out and solve this problem.


Kyle Wright

Kyle Wright / 34

Branch Manager
American Pacific Mortgage

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

I’m naturally a pretty creative person. I always have several business ideas in my head, and I’m always researching and following successful entrepreneurs to see what they’re doing.

What I’ve found helpful is to surround myself with people who push me, provide accountability, and are not afraid to give honest feedback. When I have new ideas, I bounce them off my sphere first. Then I prioritize my ideas to make sure they fit into my business and rely on my team to implement them. This collaborative approach helps ensure that we’re focusing on ideas that can truly move the needle.

Creativity is essential, but execution is what drives success. I count on my internal and external team to filter out impractical ideas and bring focus to what’s realistic and impactful. By fostering an open environment where ideas are discussed and challenged, I create space for innovation that can actually be realized.

By tapping into the collective creativity of my team, we ensure that our ideas are both fresh and executable, driving long-term success.

In what ways do you see yourself contributing to the future of your industry or field?

The mortgage industry can be seen as the opposite of innovative, with many professionals sticking to familiar approaches that everyone is using. One of my unique strengths is that I’m not afraid to try new things that are unconventional. I’m also not afraid to invest in new ways of doing things. These two things will probably lead to a much bigger contribution to the mortgage industry in the years to come.


Taylor Young

Taylor Young / 36

Deputy General Counsel
ICE Mortgage Technology

If you could go back in time, what advice would you give your younger self starting out in the industry?

I would tell myself that no company has it all figured out. Everyone is dealing with some level of inefficiency, so don’t let perfect be the enemy of progress.

How would you describe your leadership style, and how do you inspire your team?

My style is fairly informal, open, and candid, with an emphasis on building relationships so everyone feels safe asking questions and proposing new ideas. We are spread out all over the country, so we stay in touch on Teams (which is really about 50% GIFs) and have an onsite every year.

Can you share some of your long-term career goals and what you hope to achieve in the next five to 10 years?

I’m happy in my current role working with great teammates. This may not make me a LinkedIn influencer, but … my focus, both short-term and long-term, is to have a positive impact each day on the company, our people, and our customers.

In what ways do you see yourself contributing to the future of your industry or field?

My goal is to reduce contracting and legal friction in the industry as a lot of what lawyers do can be streamlined or removed entirely.

How do you prioritize innovation and creativity in your work, and what role do these factors play in your success?

My job often requires finding creative solutions to problems stemming from rigid systems, processes, and/or regulatory environments. For better or worse, opportunities for creativity find me, and my ability to craft efficient solutions is an important and fulfilling aspect of my role.

This article was originally published in the NMP Magazine December 2024 issue.
About the author
Published on
Dec 13, 2024
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