Did you know there is a 99% open rate for hand-written thank you cards? People respond well to positivity. You would think this is a no-brainer, but with everything happening in the world today, it’s easy to lose sight of all the good around us.
People also love a good challenge. Many restaurants have their own challenges like eating a giant burger or finishing a huge dessert. Not to mention how quickly people jump on Facebook or Tik Tok challenges.
This month, I want to issue a different kind of challenge. A challenge to give back and show your appreciation to those around you, especially to the borrowers who keep you in business.
Everyone wants to feel valued and appreciated, and beyond sending positive energy into the world, this can benefit you personally in your work. After all, wouldn’t you want to work with people who make you feel valued? According to this Forbes report on customer experience, the answer is yes: 73% of companies with above-average customer experience perform better financially than their competitors.