On the first day of renewals the NMLS brought to me, system issues and lock outs. Yes, the 2021 Renewal season brought no holiday joy to either regulator or industry users. The first twelve days did present challenges with system lockouts, duplicate billings, error messages and frustration. In fact, this being the thirteenth NMLS renewal period, it fell right in line as the unluckiest one of all.
Most industry users prepared and heeded regulator recommendations for day one renewal requests. Kelly O’Sullivan, chair of the NMLS Policy Committee and Montana Deputy Commissioner stated in an October 28th press release, “Renewing early will be especially important this year with the increase in licensees eligible for renewal.” A good warning foreshadowing that NMLS renewal season could present new challenges.
However, November 1st brought more challenges than expected as the number of users increased mid-day and delayed system functionality more than anticipated. Payment issues, credit validation issues and more impacted users, exponentially growing hold times at the NMLS help desk. The second day of renewals did bring this communication: “NMLS is experiencing intermittent issues. We appreciate your patience as we work to resolve this issue. We will post an update when the issue is resolved.”