VoIP Transforms Communications
Unlike traditional landlines, VoIP comes with built-in features that help make the right impression.
• Virtual Receptionist — when you can’t have a ‘live’ person answer the phone, Virtual Receptionist steps in. This allows callers to hear a message with numerous options, versus hearing a busy signal or being quickly put on hold.
• Ring Groups — to ensure every caller has a positive experience, you can program Ring Groups to ring simultaneously — so everyone in a department, like sales or customer care, receives the call; or ring sequentially — from person to person, until someone picks up.
• Virtual Fax — faxing remains an important form of communication for many businesses. With VoIP phone systems, you can still send traditional faxes from your phone to a fax machine. Virtual Fax removes the need for fax equipment. Faxes are converted to PDF files and managed within the end-user portal. Each user who needs access will have fax capabilities via their phone extension.
• Conference Calling — if conference calls are an integral part of your work, you understand the need for a conference phone that delivers the perfect sound. If callers find it hard to hear participants, the meeting will be challenging. To ensure everyone experiences in-person call quality, look for a conference phone with the following features: a 360° voice range; an array of built-in microphones; and echo cancellation background noise suppression
• Remote Working — Employees shouldn’t use their personal phone numbers for business. VoIP, unlike landlines, allows employees to work anywhere, using their business phone number, through mobile and desktop apps, and voice messages forwarded as email attachments.
• Business Phone Number — transitioning to VoIP is easy as you can keep your current business number by working with your VoIP provider. So, there’s no need to change your letterhead, business cards, or website.
How to Set Up an IP Phone System
Setting up a business VoIP system literally just takes minutes.
One of the differences businesses notice when switching to a VoIP system is the reduction in on-premises equipment. Traditional business phone systems require the installation of large wall-mounted fixtures, followed by upgrades and IT servicing.
With VoIP systems, the hardware generally consists of one or two compact, plug-in pieces. When it comes to switching your phones to VoIP, you have device options. You can continue using your existing analog or digital desk phones, or if you’d like to upgrade, you can purchase IP phones.
Once your desk phones and starter kit arrive, follow a few simple steps:
- Connect your base station (a tablet-sized router that sorts out voice data and traffic to ensure clear, reliable calls) to your analog phone.
- Plug in wireless extensions (into regular power outlets) to connect analog phones to the internet.
- Connect IP phones to an Ethernet jack.