International Document Services Inc. (IDS)
has announced the promotion of former Manager of Development Beckie Santos to the newly created position of Manager of New Product Development. In her new role, Santos will leverage her development experience to work closely with the IDS development team, as well as operations, quality assurance and compliance to help shape and guide future IDS solutions.
Santos will also oversee releases and updates, with an aim towards ensuring the global integrity of IDS systems. She will further work to make certain that releases run smoothly, coordinating with both customer support and development to certify that all updates are clean and efficient. Acting as the lender’s advocate throughout the process of product innovation, she will maintain open lines of communication regarding changes in the system.
“IDS continues to experience phenomenal success in the market, and that growth is what compelled us to create the Manager of New Product Development position,” said Mark Mackey, Vice President and General Manager of IDS. “Promoting Beckie into this role helps IDS make the most of the resources we have in the company, matching the talent with the roles that will bring the most strength to our organization and benefit to our customers.”
Santos joined IDS in 2004 as a developer. During her tenure in development, she became known as a go-to developer for difficult projects and always had a can-do attitude in building solutions. In 2010, Santos was promoted to Manager of Development for IDS. In her new position, she will be reporting directly to Mackey.
"In my various development roles at IDS, I’ve always tried to approach system design with an eye towards the end user,” Santos said. “With this new position, I am eager to forge an even more direct link between IDS and our clients to ensure user needs permeate every aspect of solution design and development.”