Sagent, a tech provider focused on mortgage servicing solutions, has appointed Board Chairman Chris Marshall as its new CEO. Marshall will continue to serve as board chairman and lead the company’s push to implement its Dara end-to-end mortgage servicing platform at scale.
In his new role, Marshall will focus on broadening Dara’s market adoption, while enhancing customer experience and operational efficiency.
Marshall succeeds Geno Paluso, who transitions to the role of vice chairman and will act as senior advisor during the leadership change. Together with Sagent’s executive team, Marshall will oversee day-to-day operations and strengthen collaboration with existing and prospective customers, including major mortgage servicers.
"As a Sagent board leader since 2022, my primary focus has been to ensure Sagent had world-class leaders like Geno Paluso, and the long-term resources needed to build the industry's top mortgage servicing technology team and platform," said Marshall. "We've been extremely fortunate to have Geno's leadership during the build phase of Dara, and as we move into the implementation phase, our team's world-class technology and innovation skills will help ensure Sagent customers and prospects experience the highest levels of customer delight."
The Dara platform — a cloud-native, real-time servicing system — is designed to unify data and deliver AI-integrated services across core, consumer, and default servicing functions for the U.S. mortgage servicing market, valued at approximately $14.6 trillion. Key priorities for the platform include reduced operational costs, real-time regulatory compliance, an open API ecosystem, and unified data architecture.
Marshall brings extensive industry experience, having previously served as vice chairman and president of Mr. Cooper, along with senior executive roles at Ally Bank, Fifth Third Bank, and Bank of America.
