Study Outlines One Way Employers Can Head Off ‘Quiet Quitting’

Employees need to spend time with others invested in the company

Mortgage Banker Magazine
Mortgage Banker Magazine
Two colleagues conversing happily

To that end, the researchers conducted an in-depth social network study of 91 employees at a company that employs a total of 97 people. Study participants were given a survey designed to capture the role of each employee, how they related to the company, and how they interacted with other employees. For example, questions assessed the extent to which each employee identified with the company; how they viewed their treatment by the employer; how helpful co-workers were; and how they fit into the structure of the organization.

The researchers then used statistical tools to account for potentially confounding variables and to identify factors that affected organizational identification and helpfulness at work.

“One key finding was that a given employee’s organizational identification was similar to the organizational identification of the people who give that employee advice in the workplace,” Zagenczyk says. “In other words, it appears that the people an employee turns to for help at work have a significant influence on how the employee feels about the company.”

“That’s important because it is well-established that the more a person identifies with their company, the more likely they are to go beyond the call of duty at work,” Powell says. “And that helps the employer’s bottom line.

“This finding has practical applications, since employers have myriad ways of influencing how employees interact with each other. For example, employers decide where people’s desks or offices are located, they can determine who is assigned to mentor new hires, and so on.”

The researchers also found that, when people occupy similar places in their employer’s social network, they exhibit similar levels of helpful behavior. That was true regardless of how closely the individuals identified with the employer.

“We think this demonstrates that workplace behavior can also be influenced by observing the behavior of peers, regardless of whether they interact directly with those peers,” Zagenczyk says. “This highlights the importance of establishing those positive social interactions we mentioned earlier – the effects can extend beyond the people directly involved in the interaction.

“One reason companies are freaking out about quiet quitting is that many workplaces have moved away from clearly defined job descriptions to adopt team-based, decentralized organizational structures,” Zagenczyk says. “In that sort of environment – in which many tasks don’t fall within any employee’s defined job description – a lack of ‘organizational citizenship’ in employees can really hurt the company. Employers can address this challenge by better understanding the informal social networks that influence the way people feel about their employers. Studies like this one will help managers do that.”

The paper, “Social Networks and Citizenship Behavior: The Mediating Effect of Organizational Identification,” is published open access in the journal Human Resource Management. 

Mortgage Banker Magazine
Mortgage Banker Magazine
This article was originally published in the Mortgage Banker Magazine October 2022 issue.
Published on
Oct 18, 2022
Mortgage Banker Magazine
Did COVID-19 Change Retirement Timing?

Pandemic Disrupted Labor Markets But Had Modest Impact On Retirement Timing

Daniel Thompson
Mortgage Banker Magazine
Things That Have Never Happened Before Happen All the Time

Good risk management guarantees success over various futures

Joshua Rosenberg
Mortgage Banker Magazine
Creativity Found In The Oddest Place

Flagstar’s MortgageTech Accelerator program has its roots in Major League Baseball

Doug Page

Webinars

DealDesk: Focus on Investor Cash Flow and Unique Property Types

  We’re here to discuss the files that many lenders cannot close because of the Unique Property Type and Inve...

Webinar
Nov 02, 2022
Investor Confidence in Today’s Non-QM And Why Originators Are Paying Attention... A Virtual Town Hall

We host Angel Oak Mortgage Solutions for a special 2021 edition of their virtual town hall series they ran fro...

Webinar
Apr 08, 2021
How to Help Real Estate Pros in a Post-Refi World

Hear from Melissa Merriman, REALTOR® with The Melissa Merriman Team at Keller Williams, on what real estate pr...

Webinar
Mar 18, 2021
Highlights
Guild Mortgage Acquires Inlanta Mortgage

Guild CEO says acquisition is part of broader plans to expand nationwide.

Industry News
Homebuying Demand Up As Rates Decline

Redfin says falling rates luring buyers back to the market.

Analysis and Data
November Jobs Report Better Than Expected

Economists say that report will make Fed's job harder.

Analysis and Data
Connect with your local mortgage community.

Meet your your colleagues, both national and local, by attending an event in your area.