The New York-based fintech announced new executive appointments across its mortgage automation platform, signaling increased demand from mortgage professionals looking to reduce cost per loan and streamline production workflows.
The company said its Mortgage Operations Service (MOS) platform has now surpassed one thousand active users across enterprise lenders.
"Mortgage lenders are no longer experimenting with automation," said Steve Butler, CEO of TRUE. "They are focused on lowering cost per loan and improving operational execution."
The platform automates and standardizes operational processes across key stages of mortgage manufacturing, including loan setup, data validation, underwriting support, and post-close processing.
Leadership Expansion Supports Growth
Ed Job has joined the company to lead mortgage operations and customer support. Job brings over two decades of financial services experience, including 16 years at Citibank, where he oversaw consumer mortgage and correspondent lending operations.
At TRUE, Job oversees operational strategy and the company’s customer support organization, focusing on helping mortgage professionals maximize the return on automation within their mortgage workflows.
"Mortgage operations is where strategy meets execution," Job said. "I understand where inefficiencies accumulate and how quickly costs can compound."
The company also recently named Steve Daignault chief financial officer, strengthening the executive team as TRUE scales its enterprise software platform.
Industry Pushes Toward Automation
TRUE has also expanded its technology ecosystem, including a collaboration with Candor that connects automated document intelligence with underwriting decisioning tools to reduce manual document review while maintaining compliance oversight.
The company plans to highlight its enterprise AI approach at upcoming industry gatherings, including ICE Experience 2026 and HousingWire’s "The Gathering," where it will discuss how mortgage professionals integrate automation into mortgage operations.
