MeridianLink has put its AI-powered document processing tool to work at three lenders, moving beyond its initial product announcement and into live loan workflows ahead of a broader rollout later this year.
The company's Doc Agent for Mortgage is designed to review borrower documents, extract information, identify missing materials, and simplify document requests, reducing the manual work involved in processing loans.
JP Kelly, senior vice president of mortgage at MeridianLink, told National Mortgage Professional that three customers are participating in the company's structured early-access program, with plans to expand access before general availability in late fourth-quarter 2026.
For now, the company is still measuring how much time the technology actually saves.
"Early Access Program participants are measuring time savings on live loans now, and we'll be able to share results once the evaluation is complete," Kelly said in response to questions from NMP.
The agent is designed to reduce manual data entry by turning multistep processes into a few clicks, according to Kelly.
Credit Union of Colorado is among the early adopters.
"Doc Agent helps us improve accuracy for our members by filling in application data our team hasn't always had time to prioritize," said Andrew Kotaska, the credit union's director of mortgage lending and member solutions. "It takes real lift off our mortgage staff, and I'm excited to see how the team responds and the member experience improves."
The technology operates within the existing MeridianLink Mortgage platform rather than requiring lenders to use a separate AI application. It can assess documents for completeness and quality, extract information for application updates, and translate lending requirements into borrower-friendly document requests.
MeridianLink said every AI-generated output must be reviewed and approved by an employee before it affects a loan file. Staff can compare extracted information with the application, review why documents were flagged, and edit borrower requests before sending them.
The company also said it does not use customer and borrower data to train AI models and that processing takes place within its encrypted private network.
MeridianLink first introduced its embedded AI capabilities in May, outlining plans to integrate task-specific agents into its lending platform. The latest deployment marks the first customer testing phase of that strategy.
The rollout comes as loan origination technology providers increasingly build AI-powered automation directly into their platforms rather than offering it through separate applications.
MeridianLink plans to introduce a consumer lending version of Doc Agent in early 2027.
