The Consumer Financial Protection Bureau (CFPB) and the Federal Housing Finance Agency (FHFA) have published updated loan-level data for public use collected through the National Survey of Mortgage Originations (NSMO).
The data provides updated mortgage performance and credit information for a nationally representative sample of mortgage borrowers from 2013 to 2020.
The CFPB identified key highlights from the data:
- The COVID-19 pandemic shaped the mortgage borrower experience in 2020 as more people shifted to an online mortgage experience. A higher share of borrowers reported that a paperless online mortgage process was more important to them in 2020 (48%) than in 2019 (42%). More borrowers reported that the mortgage closing did not occur as originally scheduled in 2020 (21%) than in 2019 (17%).
- Mortgage borrowers, particularly those refinancing a loan, responded to the low-interest rates in 2020. The share of borrowers who rated themselves as very familiar with available interest rates increased from 55% in 2019 to 69% in 2020. The share who reported being very satisfied that they got the lowest interest rate for which they could qualify increased from 67% in 2019 to 75% in 2020.
- Borrowers who refinanced in 2020 were more well off financially than those who refinanced in 2019. A higher share reported their household income was $175,000 or higher in 2020 (29%) than in 2019 (20%).
“The data released today provide a clear view of borrower sentiment about the mortgage process during the COVID pandemic in 2020,” said Saty Patrabansh, FHFA associate director for the Office of Data and Statistics. “This data should be helpful to analysts and policymakers in understanding the complete experience of mortgage borrowers and identifying what challenges may still exist in mortgage lending.”
Since 2014, FHFA and CFPB have fielded this survey each quarter to borrowers who had recently obtained mortgages, with the intention of gathering feedback on their experiences, their perceptions of the mortgage market, and their future expectations. Survey responses are publicly published annually.
“This year’s survey clearly shows both the impact of the pandemic and low-interest rates on the mortgage market in 2020,” said Mark McArdle, CFPB assistant director for mortgage markets. “As with past years, this data can help us better understand underlying trends, identify potential issues as well as possible opportunities for industry to better serve consumers.”
